Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Engage with cutting-edge technology in the healthcare industry
- Flexible work schedule, including some remote work options

What to Expect (Job Responsibilities):
- Provide technical and application support to clients via telephone and remote access for NextGen Healthcare products
- Troubleshoot and resolve incidents under general supervision, applying basic troubleshooting methodologies
- Document client-reported issues and actions taken to resolve them using support software
- Create and execute SQL statements to retrieve data from client environments
- Consult with internal teams to deliver timely technical expertise and resolve client-reported incidents

What is Required (Qualifications):
- Bachelor's degree in Computer Science or a related discipline, or equivalent combination of education and experience
- Minimum of 2 years of experience in customer service, software, or a similar environment
- Relevant technical certifications such as CompTIA A+, Microsoft, AWS, or Health IT are a plus
- Knowledge of SQL and PL/SQL, as well as healthcare data standards (e.g., HL7, FHIR, DICOM)
- Ability to work flexible hours, including nights and weekends, based on client needs

How to Stand Out (Preferred Qualifications):
- Familiarity with NextGen Healthcare products and solutions
- Experience in troubleshooting application malfunctions and resolving technical issues
- Strong communication and collaboration skills with internal and external stakeholders
- Ability to manage time effectively and prioritize workload in a fast-paced environment

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