Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with relevant technical certifications considered a plus
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology in healthcare solutions
- Be part of a rotating schedule that includes after-hours support for clients

What to Expect (Job Responsibilities):
- Provide technical support for software, hardware, and peripheral issues across various platforms
- Perform root cause analysis and recommend procedures for problem prevention
- Consult with clients via phone and remote access to resolve technical issues
- Create and enhance documentation for client-reported issues and troubleshooting processes
- Assist and mentor junior analysts to improve the quality of support provided to clients

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Software Engineering, or equivalent program
- Minimum of 3 years' experience in a technical support role, preferably in healthcare technology
- Knowledge of SQL and ability to read/write in at least one programming language (e.g., PowerShell or Python)
- Relevant technical certifications such as CompTIA A+, Microsoft, AWS, or Health IT are a plus
- Strong customer service, analytical, problem-solving, and communication skills

How to Stand Out (Preferred Qualifications):
- Experience with NextGen Healthcare products or competitor applications
- Familiarity with open-source systems, protocols, and standards in healthcare
- Advanced knowledge of IT infrastructure, including databases, operating systems, and networking

#HealthcareTechnology #TechnicalSupport #CareerOpportunity #HealthcareSolutions #DiversityAndInclusion

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