Employer Industry: Life Sciences

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within Canada
- Engaging and supportive team environment
- Chance to make a positive impact on patient experiences
- Participation in continuous education and professional development opportunities
- Bilingual requirement opens doors for diverse communication and collaboration

What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients, pharmacists, and healthcare professionals
- Deliver adherence and compliance support to patients as per pharmaceutical manufacturer requirements
- Manage the call queue and retrieve voice messages in accordance with established policies
- Conduct financial means testing for patients within designated support programs
- Communicate directly with pharmaceutical manufacturers regarding exceptional cases requiring support

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, specialty pharma, or call center
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills with proficiency in basic programs (Excel, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in patient assistance or drug reimbursement
- Ability to multitask effectively in a fast-paced environment
- Willingness to participate in special projects or committee roles
- Strong communication skills with a positive attitude towards challenges

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