Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work remotely with flexible hours
- Chance to make a positive impact on patient outcomes
- Continuous professional development opportunities available
- Competitive pay and comprehensive benefits package

What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients, pharmacists, and healthcare professionals
- Deliver counseling to patients in accordance with pharmaceutical manufacturer requirements
- Manage call queues and respond to incoming communications as per established policies
- Report adverse events and conduct financial means testing for patients when applicable
- Coordinate various patient services to ensure timely access to therapy

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner professional designation (nurse, pharmacist, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, or call center roles
- Fluency in both French and English
- Detailed knowledge of health insurance coverage and pharmacy transactions
- Strong computer skills and ability to establish rapport through telephone contact

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharma or patient assistance programs
- Advanced knowledge of Microsoft Office programs (Excel, Word, Outlook)
- Strong communication skills and excellent telephone etiquette
- Ability to multitask effectively in a fast-paced environment
- Willingness to work rotating shifts from 9 am to 9 pm AST

#LifeSciences #Healthcare #PatientSupport #CareerOpportunity #BilingualJobs

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