Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within Canada
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and experiences
- Join a leading global provider in clinical research and healthcare intelligence

What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients, pharmacists, and healthcare professionals
- Deliver counseling and adherence support to patients in accordance with pharmaceutical manufacturer requirements
- Manage call queues and retrieve voice messages as per established policy
- Report adverse events or drug reactions within specified timelines
- Coordinate various patient services to ensure timely access to therapy

What is Required (Qualifications):
- University degree, including advanced or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center roles
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer and telecommunication skills with an ability to establish rapport through telephone contact

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharmaceuticals or healthcare-related roles
- Advanced knowledge of Excel, Word, and Outlook
- Proven ability to multitask and work in a fast-paced environment
- Willingness to engage in professional development and special projects
- Strong organizational skills and time management abilities

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