Effectively manage and schedule Sports Book Supervisors and Ticket Writers to ensure full coverage of sports book terminals

Place and replenish sheets/parlay cards

Write compliance paperwork/MTLs

Manage cash drops and cash replenishment

Approve ticket cashing as determined by approval matrix and internal controls

Assist in Reward card signup

Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers

Ensure policies and procedures are adhered to on a daily basis

Develop relationships with customers and ensure they feel welcomed

Keep a par list of supplies for the Manager

Provide support to Ticket Writers to handle customer complaints/disputes

Assist in handling the day-to-day activities of a sports book

Foster an environment focused on customer service and compliance

Promote a positive image for the company within the industry and community

Enabling and disable kiosks for daily wagering

Monitoring customer activity on kiosks for compliance and AML purposes.

Reset unregistered cash and payout totals and complete necessary paperwork for kiosk wagering

Monitor back office status for kiosk error faults, perform trouble shooting steps for repair, and escalate to next line support when applicable

EDUCATION AND EXPERIENCE:

2+ years’ experience as a Sports Book Supervisor

Must be able to work independently with minimal supervision

Must be confident in one’s ability to assess situations and make informed decisions

Good interpersonal communication skills

Ability to manage relationships

Strong problem-solving skills

Ability to manage a diverse range of activities and effectively prioritize responsibilities

Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)

COMPETENCIES:

Prior work experience in a sports book is highly preferred

Ability to motivate, lead, and mentor staff members

Effective communication skills, both written and verbal

Professional appearance and demeanor

Self-starter attitude who shows initiative

Committed to delivering an elevated level of customer service

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to stand for extended periods of time.

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time.

Must be able to twist, bend or reach with no significant boundaries.

This position may be exposed to a smoke-filled environment