Company Description

Sutherland Bulgaria is looking for motivated Polish-speaking Customer Service Professionals to join our dynamic, multicultural team for our Spotify client. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, connect with global industry leaders, and gain valuable experience — this is the right place for you.

You'll have the chance to meet amazing colleagues from all over the world, improve your interpersonal skills, and grow in a people-first workplace.

Job Description

Ready to rock the customer service world? Here's your backstage pass to becoming a Spotify Support Superstar:

• Drop beats of wisdom via chat to our awesome users

• Become the go-to guru for "How to" and FAQ questions, turning confusion into crystal-clear melodies

• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping

• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

All support is non-voice – no phone calls, only chat.

Qualifications

Ready to join our chart-topping support team? Here's what you need to hit all the right notes:

• Polish language skills (C1 level) – fluent and clear in writing

• Based in Bulgaria (or ready to relocate)

• English proficiency (B2 or above) to collaborate in a global team

• A valid EU work permit

• Flexibility to groove on different shifts, including weekends (because music never sleeps!)

• Previous customer service experience is a plus

• A communication style smoother than a jazz saxophone solo

• A positive attitude that could cheer up even the grumpiest metalhead

• The ability to explain things simply and clearly – like a catchy hook

• A rockstar “can-do” mindset

Additional Information

This gig comes with perks:

• Long-term job security with a permanent contract

• Additional health insurance and life insurance

• 21 days of paid annual leave

• Food vouchers

• Clear career path within the company

• Work from home after initial training in our modern Sofia office

• Competitive salary

• World-class on-the-job training

More awesome extras:

• Fully digital employee services via eSignature

• Employee assistance program (incl. 24/7 psychological support)

• Discounts portal with 20+ exclusive offers

• Employee referral and rewards program

• Multisport card partially covered by the company

• Access to certification training and learning portals

• Regular team events, wellness initiatives & CSR activities

• Gifts for birth or adoption

• Global company know-how in a supportive, inclusive team

If you've got the language, the attitude, and the passion — we can't wait to hear your rhythm. Apply now and join the Spotify customer experience tour!