Employer Industry: Healthcare Solutions

Why consider this job opportunity:
- Salary up to $89,199
- Eligible for CVS Health bonus, commission, or short-term incentive program
- Comprehensive benefits package including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan
- Opportunities for career advancement within a rapidly growing company
- Flexible work schedules and supportive work environment
- Chance to make a positive impact in community-based healthcare

What to Expect (Job Responsibilities):
- Co-lead daily operations of the call center ensuring KPI goals are exceeded
- Monitor and evaluate agent performance, providing coaching and feedback
- Resolve customer escalations and support underperforming agents with action plans
- Provide real-time management to ensure productivity and adherence to schedules
- Facilitate team meetings and promote best practices for continuous improvement

What is Required (Qualifications):
- Bachelor's degree in a related field or 1 year of experience in customer service or sales
- Previous call center experience required
- Strong organizational, communication, and interpersonal skills
- Proficiency with Microsoft Office or Google equivalents
- Schedule flexibility and effective time management skills

How to Stand Out (Preferred Qualifications):
- Prior supervisory or leadership experience in a call center environment
- Experience with healthcare-related systems such as Greenway, Availity, or Zoho
- Outstanding phone demeanor and etiquette
- Ability to function in a fast-paced and agile environment
- A positive attitude and desire to lead a team

#HealthcareSolutions #CallCenterLeadership #CareerOpportunity #CompetitivePay #EmployeeBenefits

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