Sr Admin Support Assistant

Dept. of Community Resources

"Follow your calling, Find your career"

Salary range: $20.00 - $29.27/hr

This is a nonexempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Summary
Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

The Community Resource Center (CRC) is a pilot service, implemented to integrate Health and Human Services (HHS) in one location. All HHS agencies (Dept. of Social Services, Veteran Services, Child Support, Public Health) and community partners (NCWorks, CPCC, Novant Health, etc.) work collaboratively by connecting customers to services that promote health and wellness and strengthen the communities providing resources such as education, workforce development, mental and emotional health that drive families to towards greater independence.

Essential Functions

· Provide administrative support to internal departmental staff

· Respond to inquiries and resolves administrative issues that may arise

· Prepare written correspondence such as memos, emails, presentations, forms, and other documents

· Coordinate meetings, interviews and assist with program preparation

· Prepare, develop or maintain reports, manuals, or interview documents

· Conducts moderately complex research.

· Perform confidential data entry, create, organize and maintain files

· Maintain supply levels and ordering stock

· Use computers for various operations such as database management

· Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented

· Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

· Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

· Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports

· Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system

· Some positions may be required to provide general guidance and direction to lower-level staff.

Mecklenburg County Community of Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.


Minimum Qualifications
Experience: Minimum of four years of administrative experience
Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications

Child Support Services experience

Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require an Annual Motor Vehicle Record (MVR) check


Knowledge, Skills and Abilities
Knowledge of
• Administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills
• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities
• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise


Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.