Location:

JOB BRIEF

The first line Risk team within Commercial Bank is responsible for the governance and tactical execution of owning and managing risk, optimizing risk and return, and enabling sound growth with speed for the business.

The Senior Risk Analyst - Merchant Acquiring will have responsibility for card brand compliance. This role will be responsible for ensuring KeyBank’s acquiring and merchant compliance with card brand rules by monitoring notifications from the card brands and processors. The Senior Risk Analyst will also work closely with the Credit Risk team to performs functions in support of the daily onboarding, risk monitoring, and periodic reviews of merchants for the KMS platform in conjunction with the credit and risk services provided by Key’s vendors.

ESSENTIAL JOB FUNCTIONS

Primary job functions include:

• Resolving card brand compliance issues including but not limited to:
  • Card brand violations and data integrity issues
  • Card testing notifications and common point of purchase notifications
  • Excessive dispute and fraud notifications
• Serve as internal resource for card brand compliance questions
• Review card brand publications and notices and communicate as needed
• Daily merchant risk reviews and investigations
• Review concurrence requests from vendors for new applications, funds held, releases, tracking and follow-up
• Monitor daily suspended transactions
• Merchant communication and follow-up (includes internal stakeholders) related to investigations and periodic reviews
• Collection placements with external vendors
• Respond to Sales staff inquiries related to pending applications and potential opportunities
• Participate in oversight meetings with internal risk and compliance partners
• Support internal Third-Party governance and due diligence requirements for KMS Vendors
• Prepare and maintain presentations, deliverables and reporting for governance, risk and vendor forums

REQUIRED QUALIFICATIONs

• Bachelor's Degree or equivalent experience
• 3+ years of risk experience, preferred merchant acquiring
• Understanding of merchant risk, fraud indicators, and risk mitigation practices
• Ability to analyze merchant account details and provide recommendations for approval or decline within credit guidelines
• Experience in merchant acquiring credit and risk management

• Knowledge of merchant boarding systems and processes
• Knowledge of merchant acquiring risk systems including external tools such as e-commerce monitoring

• Ability to synthesize, create and clearly communicate complex topics in PowerPoint
• Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualizations
• Experience with Tableau and Sequel
• Strong verbal and written communication skills
• Focus on teamwork and collaboration
• Strong work ethic, positive attitude,
• Strong attention to detail, quality, speed and accuracy
• Ability to multitask and work well under pressure
• Desire to develop personally and professionally

PREFERRED QUALIFICATIONS

• Advanced Tableau and Sequel

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000 to $95,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability , veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .

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