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Job Description
- Req#: R10245
Knowledge of SQL to develop queries.
5+ years of experience in the IT industry, providing application support.
Intermediate level in oral English, able to understand full phone conversations with native speakers.
Strong communication skills, with a willingness to create/update documentation of issues.
Excellent troubleshooting skills, including familiarity with browser developer tools like Chrome or Firefox.
Hands-on experience with Linux or Windows environments.
Knowledge of basic web technologies such as HTTP requests (GET, POST) and data formats (XML, JSON) is essential.
Familiarity with Java or C# languages, with the ability to navigate through code when needed.
Who We Are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
We are seeking a talented and dedicated Senior/Mid-Senior Support Engineer to join our growing team. In this role, you will play a crucial part in providing technical support for our applications, troubleshooting issues, and ensuring seamless functionality. This position requires a strong focus on problem-solving, communication, and collaboration with both our support teams and local leadership. You will also work with SQL queries, browser developer tools, and basic web technologies to identify and resolve issues effectively.
This is a great opportunity for someone with a passion for technology, who excels in troubleshooting and enjoys working in a fast-paced environment.
What you’ll do & how you’ll make your mark .
The Support Engineer will be responsible for providing technical support, troubleshooting reported issues while working closely with the current support department and local leadership.
Who you are & what you’ll need to succeed.
Why you’ll love us .
We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. We provide excellent benefits from OSDE 310 Health Care, Monthly Salary Reviews, Tuition Reimbursement, Internet Reimbursement, In-company English Lessons, LinkedIn learning, Udemy, Referral Program Bonus, F5 extra days off, Annual Bonus, Gympass and an opportunity to work on Global projects with Multicultural team.
This is a full-time position with a salary in ARG currency ; please, complete the question of salary expectations in pesos.
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!Our selection process consists of a resume's review, HR and/or technical interviews as necessary and the verification of personal, academic and employment records - Including any information that may be found in public records - as well as a mandatory pre-employment medical examination. Upon completion of this process, if your profile matches our requirements, we will make you a job offer.
About the company
Web.com Group Inc. is an American company headquartered in Jacksonville, Florida that provides domain name registration and web development services.