Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Supportive and collaborative work environment
- Chance to contribute to service excellence in a dynamic Call Center environment
- Involvement in training and development of staff

What to Expect (Job Responsibilities):
- Monitor and assess customer interactions of Call Center Associates to ensure quality service
- Document agent performance strengths and weaknesses using a Quality Management System
- Identify compliance issues and assist in generating standard process measurement reporting
- Conduct root-cause analysis to identify error trends and implement solutions
- Assist in training new and existing staff and updating training materials

What is Required (Qualifications):
- Associate's Degree or equivalent combination of education and experience
- 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Ability to effectively manage escalations within the department
- Experience in recording and trending audit results and performing root-cause analysis
- Strong communication skills for reporting issues or concerns to management

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree or equivalent combination of education and experience
- 5-7 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Managed Care experience

#HealthcareServices #QualityAssurance #CallCenter #CareerOpportunity #TrainingProvided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.