The successful candidates for this position will be a well-qualified and experienced business analyst with a strong background in data analytics for process optimization and improving service delivery. The Johns Hopkins Libraries manages data on all aspects of their operations, including inventory and usage data on millions of traditional and online books and journals, financial data, web-based applications usage data, back-office operations, patron interactions, and support for faculty on grant applications and special projects. We are seeking a Sr. Business Solution Analyst who will oversee the definition, collection, standardization, analysis, interpretation, and reporting of these data from multiple systems and across all divisions of the Hopkins Libraries. The Senior Business Analyst provides strategic leadership by defining key performance indicators and other significant metrics for the Libraries, designing data visualizations and storytelling to support planning and decision-making by Library and University leadership. The Senior Business Analyst will also serve as the project manager on certain projects. The Senior Business Analyst plays a key role in driving continuous improvement to library operations and the quality of the services provided to Johns Hopkins world-renowned researchers, teachers, students, and other library patrons.

Specific Duties & Responsibilities

• Provide strategic direction for business and data analytics at the library, including oversight of data collection and reporting activities, and definition of significant and consistent metrics to be used in strategic planning and high-level decision making.
• Drive continuous improvement of traditional and online library services by conducting qualitative and quantitative user research and collaborating with UX designers and IT staff on iterative UI/UX improvements.
• Drive continuous improvement of back-office operations through process optimization supported and by defining quality and performance metrics for different functional areas using a customer-centered approach.
• Collaborate with a variety of stakeholder to translate their needs into well-defined written requirements for reporting and analytics and fulfill these requirements by building reports from existing sources or developing ETL processes with IT staff when needed.
• Comply with reporting requirements of the Library, the University, and various accrediting bodies and library membership organizations.
• Create visually striking, highly informative reports to communicate information about the Libraries to Library and University leadership, to library users, and for publication through the Communications Office
• Promote data literacy, use of analytical tools, and best practices among library staff.
• Exchange knowledge and collaborate with peer institutions and user groups to advance common interests and collegiality around reporting and analytics.

Data Collection & Reporting Systems Supported

• Oracle BI Analytics Platform for Ex Libris Alma Library Management System.
• Hopkins Data Warehouse system on Microsoft SQL Server.
• Power BI.
• Tableau and Tableau Server.
• Google Analytics and Tag Manager.
• Qualtrics.
• Data collection and analytics tools in various library systems for inter-library loan, e-reserves, digital collections, research datasets, patron interactions, and instructional activity.

Special Knowledge, Skills, & Abilities

• Expertise in using Power BI.
• Demonstrated success in improving service delivery and operational efficiency in a complex organization.
• Excellent skills related to data quality assessment, clean up, and normalization.
• Experience developing reports and visualizations to support strategic decision making, project prioritization and roadmaps, process optimization, and quality improvement.
• Proven ability to deliver results by building consensus among diverse stakeholders across multiple divisions and levels of a complex organization.
• Excellent written, verbal, and visual communication skills for diverse audiences.

Additional Information

• No supervisory responsibility.
• No budget authority, but employee will influence budgetary decisions.

• Bachelor’s Degree required. Additional experience may be substituted for education.
• Six years of related work experience with computer systems and applications. Additional education may substitute for experience.

• Experience at an academic library or cultural institution.
• Knowledge of the Alma Library Management System and its Analytics module.
• Understanding of dimensional data modeling and traditional database normalization.
• Ability to manage projects with 5-10 participants.
• Ability to identify and document requirements using traditional and agile approaches.
• Experience training non-technical staff to use analytics and visualization tool to build their own reports.

Preferred Technical Qualifications or Specialized Certifications

• Microsoft Power BI administration, including workspace management, dataset definition, and dashboard design.
• SQL query construction, experience using a data warehouse, and understanding of dimensional database design.
• Experience creating ETL pipelines.
• Understanding of qualitative and quantitative user research methods for web-based applications.
• Familiarity with bibliographic metadata standards.

Classified Title: Sr. Business Solution Analyst
Job Posting Title (Working Title): Sr. Business Solution Analyst
Role/Level/Range: ATP/04/PF
Starting Salary Range: $84,700 - $148,300 Annually ($116,500 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8am-5:30pm
Exempt Status: Exempt
Location: Remote
Department name: 10000086-Library Systems
Personnel area: Libraries