Employer Industry: Environmental Services

Why consider this job opportunity:
- Competitive benefits including health, dental, vision, life, and disability insurance starting on the first day of employment
- Paid time off and wellness benefits
- Employee discount program and tuition assistance
- 401k plan with company matching
- Opportunity to work for a company recently named a 2024 Most Loved Workplace ®
- Supportive work culture that fosters growth and development

What to Expect (Job Responsibilities):
- Provide exceptional customer service by managing and identifying customers' needs through high-volume communication via email and telephone
- Actively manage multiple customer accounts, ensuring accurate order review and compliance with client contracts
- Coordinate with cross-functional teams to assign tasks and maintain updated customer records
- Conduct proactive outreach to clients and prepare reports on the status of customer orders
- Collaborate with Sales to drive revenue growth for assigned accounts

What is Required (Qualifications):
- Bachelor's degree with 3+ years of experience in account management or customer service, or a high school diploma/GED with 5+ years of relevant experience
- High level of customer service acumen and business acumen
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook)
- Experience using CRM systems, preferably Salesforce
- Excellent verbal and written communication skills with strong attention to detail

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in chemistry, environmental studies, or biology
- Experience with waste characterization, handling logistics, and familiarity with EPA/RCRA and DOT regulations
- Knowledge of Salesforce, Ariba, or Oracle systems
- Experience in administering and reviewing service contracts
- Ability to lead account-specific projects

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