Employer Industry: IT Infrastructure and Software Solutions

Why consider this job opportunity:
- Salary up to $140,000
- Variable compensation and potential bonuses available
- Comprehensive benefits package including dental, medical, vision, disability, and life insurance
- Flexible PTO and spending options, along with commuter and wellness benefits
- Opportunities for career advancement and growth within a dynamic startup environment
- Commitment to diversity and equal opportunity in the workplace

What to Expect (Job Responsibilities):
- Facilitate fast time to value for key customers through the installation and configuration of Device42 software
- Collaborate with Customer Success Managers to enhance customer success and identify upsell opportunities
- Advocate for customer needs, escalating issues as necessary and working cross-functionally to meet those needs
- Establish and maintain strong client relationships, regularly soliciting feedback and presenting product features
- Analyze customer metrics and report on adoption, production status, and risk to ensure customer health visibility

What is Required (Qualifications):
- 5-7+ years of experience in technical implementation, professional services, or systems engineering, preferably in multi-cloud environments
- Proficiency in writing and optimizing SQL queries
- Familiarity with data models and entity-relationship diagrams (ERDs)
- Strong communication skills, with the ability to translate technical concepts to diverse audiences
- Experience managing multiple accounts while prioritizing customer needs

How to Stand Out (Preferred Qualifications):
- Experience with SQL templating (Jinja syntax)
- Knowledge of enterprise ITSM and discovery software, as well as deep enterprise application stack knowledge
- Familiarity with visualization tools such as SuperSet or Tableau
- Experience with relational and time series databases
- Bonus points for experience with Freshservice, ServiceNow, and/or Jira

#ITInfrastructure #SoftwareSolutions #CustomerSuccess #SQLExpertise #DiversityInWorkplace

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