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Job Description
- Req#: 38609
- Customer Onboarding: Assist new CloudAlly customers globally in the successful adoption of the product. This includes helping them set up their accounts, providing training, and ensuring they understand the SaaS product's features.
- Account Management: Proactively engage with customers to understand their needs, challenges, and objectives. Develop and maintain strong relationships with a diverse set of customers across the world. Regularly check in with them to gauge satisfaction, offer assistance, and identify potential upselling or cross-selling opportunities related to SaaS solutions.
- SaaS Renewals and Retention: Monitor customer contract renewals worldwide and work proactively to prevent churn. Identify at-risk global customers and develop strategies to retain their business, regardless of their geographical location.
- Success Planning: Collaborate with CloudAlly customers around the world to create and execute success plans that align with their unique business goals and needs. This may involve providing recommendations and strategies to maximize the value of the CloudAlly product on a global scale.
- Feedback Collection: Gather CloudAlly customers feedback from diverse global regions to identify areas of improvement for the product. Share this feedback with relevant teams for continuous enhancement of the solution on a global scale.
- A Bachelor’s degree in Marketing, Sales, or related field
- Highly analytical, able to extract meaning from data and refine strategies accordingly
- Someone excited to be involved in impacting the company’s growth
- Excellent communication and relationship-building relationship skills, high service awareness
- Strong software and innovative technology awareness
- 3+ years of professional experience in a Customer Success, Account Management or Project Management role, ideally in a SaaS environment
- Proficient with Salesforce
- Strong communication skills, verbal and written
- English Level – High
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.Customer Success Manager
CloudAlly a cloud-to-cloud backup company (and a part of OpenText) is looking for an enthusiastic technology person for customer success.
The Customer Success Manager will support new and existing CloudAlly customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction.
The Customer Success manager will coordinate and work closely with our sales team, support team, and product team.This role is based in our offices in Israel (Yahud)
What You Will Be Doing:
What We Are Looking For:
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
About the company
OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms.
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