Employer Industry: Software as a Service

Why consider this job opportunity:
- Salary up to $54/hr
- Opportunity for career advancement and growth within a Fortune 500 organization
- 100% remote work flexibility with the ability to work from anywhere in the PST or EST time zones
- Engage with digital marketing leaders and innovators, enhancing your professional network
- Chance to drive significant business value and impact through customer success initiatives

What to Expect (Job Responsibilities):
- Lead customer-facing initiatives to develop and execute mutual success plans and engagement strategies
- Maintain accountability for customer health, multi-solution adoption, and measurable impact throughout the customer lifecycle
- Foster strong relationships within accounts to facilitate the execution of the client's strategy and roadmap
- Drive product adoption by leveraging data insights and tracking customer progress
- Act as a customer advocate internally, sharing insights and feedback to improve service delivery and customer experience

What is Required (Qualifications):
- Minimum of 5 years of Customer Success experience in the Tech Industry, particularly in Software as a Service or Digital Marketing
- Familiarity with telecommunications (Telco) is highly preferred
- Strong communication and interpersonal skills, capable of navigating conflicts and building partnerships
- Proven ability in account planning and executing customer success strategies
- Exceptional organizational, presentation, and verbal/written communication skills

How to Stand Out (Preferred Qualifications):
- Experience with Adobe Experience Manager (AEM) is highly desired
- Background in digital marketing and/or digital media, including knowledge of data platforms and customer journeys
- Proven skills in Program Management and leading cross-functional initiatives
- Experience facilitating executive-level discussions and workshops
- Willingness to travel approximately 20% for client engagements

#SoftwareasService #CustomerSuccess #RemoteWork #DigitalMarketing #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."