Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Description:

The High-Risk Mitigation Team handles complex and or escalated situations involving fraudulent activity, account closure, funds disbursement, executive and regulatory complaints, etc.. The incumbent may perform secondary reviews of other analysts work to mitigate risk and reduce client impact.

Enterprise Description:

Handles complex products and/or escalated customer situations regarding possible fraudulent activity. The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or suspicious documentation. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools. The incumbent may need to make decisions under exception conditions and proactively identify and escalate concerns/issues with a sense of urgency. Delivers practical, innovative solutions while focusing on retention and re-establishing customers confidence. Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type. Typically reports to an Operations Manager.

Required:

• 1 year current production experience in Fraud Detection Operations

• Must be flexible and adapt quickly to change

• Strong personal ownership and follow through skills

• Excellent written and oral communication skills

• Ability to effectively communicate to all levels of Senior/Executive Leadership

• Innovative mindset with the ability to challenge the status quo

Desired:

• Self Starter/Self Motivated

• Team collaborator

• Fast Learner

• Builds and maintains relationships with business partners

• Expert in their filter

Shift:

Hours Per Week: