• Job Description

  Req#: 23-86325
  100% Remote
  
  Important Notes from the Hiring Manager
  MUST HAVE:
  Candidates should have experience as a Lead, leading other BSA's and requiring very little ramp up time.
  Experience with NLU and/or NLP technologies as this resource will be assisting with building internal Bot for call center (answering Member questions)
  Work closely with business partners gathering requirements and be able to "push back" when needed.
  Agile SAFe experience required
  
  Responsibilities
  Lead team of Business analysts by assigning tasks and monitor productivity and timelines
  Play key role in PI (Program Increment)planning and create road map and timelines for the overall project deliverables
  Involve in Natural Language Training and tuning for the Chatbot to understand user intention to provide a response based on that
  Test training effectiveness using utterance and batch testing and fine tune Chatbot NLU in lower environments
  Review performance and effectiveness of NLU training from real life member utterances and indent identification from production environment and identify improvement areas
  Analyzes business needs to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions
  
  JOB SUMMARY:
  The Senior IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource across functional boundaries and business areas in the analysis of business and user needs, application of technology solutions. Senior IT Business Systems Analysts lead the integration of multiyear projects with the highest levels of risk, complexity, budget dollars and impact to the business. Provides consultation to define and achieve objectives, identify risk and implement technology solutions. Conducts feasibility studies, prepares user stories/business requirements, and writes system and programming specifications to support the design of possible technology solutions. Provides input into cost estimations and project plans. Supports user acceptance testing, documentation/reporting, and production support. The Senior IT Business Systems Analyst possesses extensive knowledge of assigned business area(s) operations and the IT systems/applications used. May participate on an agile development team. Assigned to complex projects, systems or initiatives. Senior IT Business Systems Analysts lead efforts, oversee work results, provide training and serve as a mentor for other IT Business Systems Analysts.
  
  REQUIREMENTS:
  Lead team of Business analysts by assigning tasks and monitor productivity and timelines
  Play key role in PI (Program Increment)planning and create road map and timelines for the overall project deliverables
  Involve in Natural Language Training and tuning for the Chatbot to understand user intention to provide a response based on that
  Test training effectiveness using utterance and batch testing and fine tune Chatbot NLU in lower environments
  Review performance and effectiveness of NLU training from real life member utterances and indent identification from production environment and identify improvement areas
  Analyzes business needs to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions
  Design, develop, documents, test or support modification of computer programs and/or systems
  Researches and assists in designs solutions for general maintenance requests to resolve system problems
  Prepares detailed system requirements and assists in functional design solutions for new products/functionality and enhancements to existing products/functionality
  Provide oversight and final review of design specification
  Take the initiative to seek out areas of improvement
  Assigned to highly complex projects, systems or initiatives
  Provides input into forecasting and project-planning for scope/requirements documents and/or vendor contracts to minimize risk to on time, cost effective solution fulfillment.
  Leads a systematic process for capturing requirements.
  Works with partners to capture requirements in a standard format that can serve as the foundation for developing technical documentation.
  Using SDLC processes and associated tools, analyzes current system targeted for replacement/enhancement to determine business and technical functions to be included in design.
  Prepare crosswalks for transforming input data to output with application of rules
  Works with Developers and other IT staff to determine system components and functional flow of components and data between components.
  Validates the design documentation with the appropriate parties and receives approval on these documents.
  Reviews final design documents to ensure that they clearly explain the work expectations.
  Clarifies design expectations. Answer business and technical questions. Researches and involves appropriate parties to resolve more complex business and technical issues.
  Continuously assesses systems as business direction changes for impacts to existing designs. Understands impacts and works as appropriate to determine best solution.
  Provide consultative support for the systems within their product family
  Partner with developers and other IT staff to ensure the design fulfills business and technical requirements
  Responsible for relationship management responsibilities for assigned vendors
  Prepare technical documentation and deliverables including flow charts, models, and procedures, user guides, scorecards and reporting.
  Ensures adherence to practices, standards, policies and procedures.
  Develops test scenarios & test cases, performs test executions for various system components.
  Prepares complex test strategies to ensure comprehensive coverage of system components and interfaces; provides SME level expertise and recommends test strategies and scenarios for junior level analysts.
  Develops and documents vetted contingency plans in case of risks or roadblocks
  Responsible for consensus and relationship building between Business, IT teams and BRMs
  Other duties as assigned
  Strong knowledge of MS Excel and MS Visio
  
  PREFERRED QUALIFICATIONS:
  The preferred qualifications listed below reflect desired knowledge, skill, and/or experience.
  Additional Preferred Qualifications:
  Ability to write simple to complex SQL Queries
  Experience in Application development, testing, and/or business/systems analysis role
  Various Domain experience; Health Care, Financial, etc
  Experience using Agile, Waterfall, or hybrid methodology
  Specific tools, languages and specialty skills may vary
  
  REQUIRED EXPERIENCE:
  5+ years' experience in Application development and/or systems analysis role
  
  REQUIRED EDUCATION:
  Bachelors Degree in an IT related field or relevant work experience
  
  EEO:
  Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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