Otis is seeking a Sr. Manager, Service Engineer to support our Amazon Account , as well as indirect support of the NAA Service Technicians and Supervisors, with the objective of continually improving Amazon Accounts quality and productivity.

Essential Responsibilities:

• Work with the Amazon a ccounts organization and local branch offices to identify and resolve issues that drive productivity and quality within Amazon Account
• Recommend, implement and update changes in maintenance service documentation, methods, process de sign and delivery, monitor field performance for contract compliance and address deficiencies within region and branches
• Assist and oversee escalations from Amazon Account customers by prioritizing, resolving and responding appropriately to these escalations.
• Conduct field education training ensuring that we meet contract requirements for each Amazon Account.

Education / Certifications

• BA or BS degree and 4 years of relevant experience or 7 plus years of elevator or material lift experience.

Qualifications

• Strong champion of Otis Absolutes of Safety, Ethics and Quality Elevator mechanic supervisory experience. Otis field supervisory experience strongly preferred.
• Ability to analyze and use data to recommend and develop action plans to drive quality and efficiency improvements
• Strong customer focus and problem resolution skills
• A working knowledge of Otis IT systems, apps, and field business processes.
• Ability to provide training to individuals as well as groups of up to 30 people.
• A successful candidate for this position will be energetic, team oriented, and willing and able to take innovative approaches to meet our objectives

Travel Requirements : The job will require periodic (~30%) travel .

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!