Pfizer
Sr. Manager - Solution and Service Management
This job is now closed
Job Description
- Req#: 4889936
Lead and manage deliverables of contractors and accountable for the quality and performance of application support.
Oversee and resolve high priority incidents for business users, provide guidance and direction to the team, and manage stakeholder communication.
Implement and execute operational compliance processes to ensure all application support activities are SOX compliant.
Manage application audits conducted on the supported platforms and solutions.
Ensure availability of all the supported platforms to minimize business impact.
Take leadership role to identify and implement continuous improvement and automation opportunities.
Manage releases for assigned applications with direct responsibility to lead platform upgrades, application maintenance releases and system patching.
Manage and report on application support activities, operational and compliance processes.
Review service performance and participate in definition of Service Level Agreements (SLAs) as needed.
Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support.
Ensure smooth transition of application upgrades and new capabilities to production support
Assist with support contract renewals and manage software licenses.
Bachelor’s degree required, preferably in Computer Science, Engineering, or related field.
7+ years of relevant experience in implementation and support of data analytics solutions using Informatica, AWS, Redshift, Snowflake, Oracle, Alteryx and Tableau.
Experience supporting applications and solutions in pharmaceutical industry with focus on patient access and adherence, Specialty pharmacy and Specialty HUB distribution.
Good understanding of data compliance processes and controls like SOX, PII.
Deep knowledge of Agile methodologies and SDLC processes.
Experience managing colleagues, vendors, and contracted resources in both a staff augmentation and outsourcing model.
Excellent written, interpersonal, and oral communication skills, communicate and liaise broadly across functions and the global organization.
Strong analytical, critical thinking, and troubleshooting skills.
Ambition to learn and utilize emerging technologies while working in a stimulating team environment.
Knowledge of systems within Patient Services.
Knowledge of Predictive analytics,Machine learning and Web applications.
Process-oriented with strong organization, project management and coordination skills.
ITIL/PMP certified.
Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adopt new ideas and concepts.
Knowledge of database, storage, hosting, cloud, application, analytics and services technologies.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Expectations around travel will be minimal but candidates must be capable of travel within the region, to other regions, and to other Pfizer sites.
Pfizer Digital is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours.
Why Patients Need You
Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve
We are seeking a highly motivated individual to join Pfizer’s Digital Solution and Service Management organization.
Our team is responsible for operations of all core digital systems across Revenue Management and Patient Products solutions globally. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Senior manager, Solution and Service Management is a critical role in helping us achieve our mission.
The Senior manager, Solution and Service Management, will be responsible for managing support and operations of various solutions In the Patient Products and Solutions portfolio including but not limited to Patient Insights and Gene Therapy. This role will maintain stable, compliant, and reliable systems, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities. The qualified candidate will work with technologies, such as AWS, Snowflake, Oracle, Informatica, Tableau as well as emerging capabilities including Artificial Intelligence and Robotic Process Automation and integrations with key enterprise and local edge systems. This role will participate and contribute as Analytics lead, manage deliverables, manage application releases and upgrades, collaborate with other support teams, drive continuous improvements, and ensure our solutions are supported with the highest level of customer satisfaction.
It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.
How You Will Achieve It
Qualifications
Must-Have
Nice-to-Have
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
OTHER JOB DETAILS:
Last Date to Apply for Job: 9/8/2023
The annual base salary for this position ranges from $102,500.00 to $170,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.
Work Location Assignment: FlexibleRelocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
Information & Business TechEEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
About the company
At Pfizer we know that great things happen anywhere people come together with one shared goal. And the greatest rewards are sometimes where you least expect them. The future of medicine is happening at Pfizer.