Job Description

Sr. Manager, Product Management

The Sr. Manager, Product Management is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom. Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment.

We are seeking a Sr. Manager of Product Management to support our Search, Browse, and Navigation digital experiences. Nordstrom customers want to be inspired while searching and browsing our websites and apps, looking to easily discover the best, most relevant products, services, and content that Nordstrom has to offer. The discovery landscape is constantly changing, with customer expectations, technology, and discovery experiences evolving. We aim to provide a digital discovery experience that inspires, connects, builds trust, and provide customers confidence in their choice, similar to how we’ve done in stores over the years, building the legacy of great customer service. The Sr. Manager of Product Manager for this space will be responsible for developing a vision and strategy focused on how customers find products, services, and content in our digital properties, and then supporting and evolving a product management team to deliver on that vision.

Nordstrom customers love to search and browse on our websites and apps, allowing them to easily discover the best, most relevant products, services and content from Nordstrom. But the product discovery landscape is constantly changing: customer expectations go up, technology improves, and new discovery experiences evolve. In addition, our catalog is dynamic, soon changing to a large marketplace. Given all of these dynamics, what are the kinds of digital discovery experiences that will inspire the same customer loyalty that Nordstrom and Rack stores inspire? How can Nordstrom distinguish itself as the best way to find new products and inspire customer confidence? The Senior Manager, Search Product Management owns answering these questions through developing a vision and strategy focused on how customers find products, services and content, and then building a product management team to deliver on the vision and strategy. Key components of delivery include enrichment data critical to discovery, internal workflows that enable efficient merchandising, and core customer experiences around keyword search, browse, and navigation across all of our digital storefronts.

A day in the life…

Advanced Capability with the following competencies, requiring little day to day management support:

• Develops and manages customer experience product strategies with the product management team
• Ensures alignment on priorities and direction by partnering with other groups, stakeholders, and leaders
• Partners with UX, Research, and Engineering on feature design and development
• Develops a/b testing plan with analytics where appropriate
• Drives ownership of features and services throughout the product lifecycle for our cross-channel customer experiences
• Collaborates with peers and leaders across the enterprise to solicit needs, define vision and ensure outcomes align with enterprise priorities and goals
• Hires and supervises an efficient and effective team that meets the needs of the product management strategies
• Monitors & identifies customer needs staying current on industry standards/trends and respond by making adjustments to user experience and product roadmaps
• Maintains a strong understanding of available technologies and apply technology solutions, where appropriate, to improve efficiency and ultimately benefit the customer
• Reviews operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate

You own this if you have…

• Minimum 8 years’ experience with 3+ years of management experience, specifically in product management with technology or ecommerce company preferred. Experience with
• Bachelors’ degree in math, statistics, finance, economics, or related quantitative discipline is preferred
• Ability to inspire others, including demonstrated experience managing and leading strong teams
• Ability to define, measure and analyze processes to identify improvement opportunities
• Technical background and understanding of software development principles and a/b testing
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment
• Strong interpersonal, oral and written communication skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

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Pay Range Details

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