Amazon's Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. Our mission is to deliver a trustworthy experience by eliminating catalog defects, ensuring listings are compliant with our selling policies, ensuring customers receive authentic products in the condition they expect, and protecting them by making things right with our A-to-z Guarantee, in the rare chance that the expectation is not met.

We are looking for an exceptional Sr. Manager, Program Management who can help us deliver on this vision of blending Artificial Intelligence (AI) seamlessly with human intelligence, in our pursuit to ensure trustworthy shopping experience. This leader will be responsible for the end-to-end investigation experience by leveraging state-of-the-art Gen AI/LLM/Agentic AI products, as well as oversee the cost to serve goals of TSE. To be successful in this role, you would be someone who is excited about technology and science, relentless in the last mile delivery of tech/science solutions, easily earns trust of partner teams across business, operations and finance alike, and an inspiring people leader.


Key job responsibilities
1. Manage a team of Program managers who are responsible for driving projects that simplify the investigation experience.
2. Define a multi-year vision and strategy that effectively leverages technology to simplify the investigation experience.
4. Own business requirements, participate in sprint planning meetings and deliver on the road map for process, and technology initiatives.
5. Use business analytics and voice of the customer feedback to provide insight to all relevant product/project stakeholders to create and drive change to improve the investigation experience.
6. Identify opportunities to develop and drive solutions to scale through automation and self-service.
7. Evangelize our product & tech solutions amongst multiple Amazon business teams and influence them to partner with us to effectively use these solutions to solve for business needs
8. Engage with our international teams to serve as thought-leader as we investigate opportunities to expand our offering for other similar problems.
9. Develop and grow the team


About the team
Investigation technology Product team is responsible for the human-in-the-loop products and technology used in the risk investigations at Amazon. The team is also responsible for reducing the cost of performing the investigations, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages state-of-the art technology and GenAI to deliver the products and associated goals.- 7+ years of team management experience
- Bachelor's degree
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to drive improvements
- Experience managing, analyzing and communicating results to senior leadership
- Experience with Go-to-Market strategies or scaling adoption of products/tools with partner teams.- Experience implementing repeatable processes and driving automation or standardization
- MBA
- Experience with feature delivery and tradeoffs of a product

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