ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

• Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends

• Constant monitoring of Network Management systems for alarms and performance metrics on the METRONET Service Provider Network. Watching for potential security threats on the network and taking appropriate actions
• Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
• Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details.
• Identifying and responding to network alerts, troubleshooting issues, and taking corrective actions to minimize downtime. Communicate Network Event alerts and updates to internal Metronet teams and executives.
• Analyzing network logs and system behavior to diagnose the root cause of network problems and implement solutions.
• Elevating and Escalating issues to higher-level support teams and management when necessary.
• Coordinate and drive repair activities on fiber cuts and other network impacting events.
• Direct involvement with engineering groups and vendors to track and implement restoration efforts.
• Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects.
• Perform and interpret industry standard tests such as RFC2544, y.1564, y.1731 and BER testing.
• Provide 2nd level support for Tier 1 groups and work internal and external escalations to drive timely resolution efforts.
• Perform contact center duties in a high-volume environment.
• Perform other duties assigned by NOC Management team

JOB QUALIFICATIONS AND REQUIREMENTS:

• Education: High School Diploma or equivalent required. Associate degree or bachelor’s degree preferred but not required. Vendor certifications preferred but not required. CCNA/ JNCIA/MEF/ALU Certifications a plus.
• Key Competencies: Good computer and written/verbal communications skills, solve problems effectively, possess the ability- to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Professional attitude
• Experience: 4 - 7 years of experience pertaining to the telecommunications industry. Previous Service Provider experience is desired. Job specific Experience/training in either the Data or Transport Vertical as listed in the Technology Skill Matrix.

Technology Skill Matrix

A successful Sr. Network Technician should be proficient in 75% of the Data Skill, 75% of the Transport Skills or 60% of the total skills listed below.

• DATA
  • Extensive experience with Ethernet/TCP/IP Networking. Must have detailed understanding of IEEE and ITU standards for FTTH & GPON technologies.
  • SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP and SMTP
  • Ethernet and Mobile Backhaul Experience is a plus. Experience with PON/GPON based services is Desired
  • Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.
  • Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.
  • Must have a thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.

OR

• Transport
  • Ability to Move, Add, Change and Delete circuits in PON, GPON, DWDM and other Layer 1 transport systems
  • Intermediate PON, GPON, Dark Fiber, CWDM/DWDM experience
  • OTN, ROADM cross connect provisioning and signal grooming
  • Experience with various protection and switching methodologies such as G.8032
  • BTI, CISCO, CIENA, Ekinops Transport experience is Desired.
  • Ability to perform software and hardware upgrades as necessary in all Transport systems throughout Metronet Footprint

NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

MetroNet is an Equal Opportunity Employer

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