Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Review NMLS Associates in Consumer Lending for adherence to Home Loans Social Media and Marketing Policy
• Complete social media reviews of associates per Quarterly Certification Google/Internet Search Policy
• Review Email signatures for policy violations
• Confirm LO Website is compliant
• Validate profiles on Flagscape and SalesForce are accurate
• Review and validate information on NMLS record as accurate and updated to include all required information
• Confirm Non-English Language information is current and valid for Lending
• Review associates for adherence to Outside Business Activity Policy.
• Ensure all identified marketing events were approved and any items listed on social media are compliant.
• Check state licenses and corporation listings to validate Associates are compliantly disclosing status
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Skills:

• Thorough knowledge the following Home Loans Solution Centers:
• Home Loans Social Media
• Home Loans Sales Marketing Policy
• Quarterly Certification Google/Internet Search
• Outside Business Activities
• External Event Vetting and Approval Process
• Lending Event Tracking
• Home Loans Sales Mortgage Websites
• Nationwide Mortgage Licensing System (NMLS) - MU4R Form – Amend
• Non-English Language (NEL) Communication & Frequently Asked Questions (FAQ)
• Professional Online Presence - Research
• Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act Procedure – Sales
• Sponsorships Memberships and Lending Events Requests for Approval
• Voice Mail Greetings and Email Signature Standardization
• Experience using various Home Loans systems including SalesForce, iOriginate, DMP, and iFulfill
• Advanced understanding on how to search through LinkedIn, Facebook, Instagram and X.com
• Understanding of Home Loans Solution Centers and how to search for procedures
• Knowledge of required Home Loan Regulatory Posters
• Knowledge of Home Loans Credit Policies
• Intermediate Excel Skills
• Problem Solving & Adaptability
• Ability to present in WebEx
• Customer and Client Focus
• Intermediate PowerPoint skills
• Strong Written and Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$71,000.00 - $102,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.