Employer Industry: IT Consulting Services

Why consider this job opportunity:
- Excellent benefits including Medical, Dental, and Vision
- Opportunity for career advancement and growth within the organization
- Work in a dynamic environment with innovative technologies
- Enjoy a fun and collaborative company culture
- Chance to make a significant impact in product management for Fortune 500 clients

What to Expect (Job Responsibilities):
- Oversee product management, including developing product cycles, schedules, and roadmaps
- Deliver product experiences within Customer Care contact routing solutions and applications
- Guide contact center technology product strategy, investments, and cost structure from conception to launch
- Execute go-to-market plans for new features and offerings
- Ensure extensive and recent contact center experience is leveraged effectively

What is Required (Qualifications):
- Minimum of 5 years of product management experience
- Proven track record in delivering product experiences within Customer Care contact routing solutions
- Experience owning and guiding contact center technology product strategy and roadmap
- Must have extensive/recent contact center experience (e.g., Cisco, Genesys, Calabrio, WXCCE)
- Strong ability to execute go-to-market plans for new features and offerings

How to Stand Out (Preferred Qualifications):
- CPM Certification
- Experience delivering WxCCE, Calabrio WFO, CCB, Voice, Chat, and VA Channels
- Familiarity with WxCCE service licensing and professional services scoping and delivery
- Experience managing contact center products and services within a healthcare organization

#ITConsulting #ProductManagement #ContactCenter #CareerGrowth #InnovativeSolutions

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