Job Title:

Sr. Representative, People Solutions Center

Job Description

The PSC Rep will provide a fanatical staff experience that is positive, pro-active, and professional through the phone and chat. The PSC Rep will provide insight and feedback to PSC Supervisor for ongoing process improvement. The PSC Rep use a best in class data-driven, fact-based approach that supports the employee by providing relevant, timely, and comprehensive answers to their general game changer inquiries within the phone.

In addition, the PSC Rep will support and guide game changers and people managers to increase their confidence and ability to address their game changer inquiries themselves, by solving their queries within the phone and chat. If an additional level of support is required The PSC Rep will log a SolvNOW incident and escalate the Inquiry to lvl 2 support and beyond as needed .

Location:

COL Work-at-Home

Language Requirements:

Time Type:

Full time

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