Employer Industry: Cloud Solutions

Why consider this job opportunity:
- Competitive salary plus bonus opportunities
- Flexible time off (PTO) for work-life balance
- Comprehensive healthcare benefits, including vision and dental coverage
- 401K plan for future financial security
- Opportunity for career advancement in a dynamic and inclusive environment
- Chance to work with a global leader in personal Cloud solutions

What to Expect (Job Responsibilities):
- Manage ongoing services for one or more customers, ensuring high levels of service delivery
- Leverage customer relationships and data insights to enhance subscriber satisfaction and retention
- Collaborate with cross-functional teams to improve user experience and service stability
- Drive problem management and incident resolution, ensuring transparency and timely communication with stakeholders
- Conduct regular service operational reviews and performance reporting against KPIs and SLAs

What is Required (Qualifications):
- 8+ years of experience in Service Management, Customer Success, or related fields
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline
- Experience with Cloud Technologies, particularly Amazon Web Services (AWS)
- ITIL qualified or in the process of obtaining certification
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience with top-tier telecom carriers
- Familiarity with ServiceNow and working within geographically dispersed teams
- Knowledge of CI/CD concepts and tools, such as Terraform and Spinnaker
- Experience with Kubernetes and large, highly available clustered solutions
- Exposure to technologies like MariaDB and Cassandra

#CloudSolutions #CustomerSuccess #ServiceManagement #CareerOpportunity #DiversityAndInclusion

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