Job Title:

Sr. Technical Representative, IT Operations

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
We’re a remote-first company looking for the absolute best talent in the world.
#LI-Onsite

The Sr. Technical Representative, IT Operations provides end-user support across our desktop, network, telephony, and application(s) environment. You will maintain, analyze, troubleshoot and repair/replace/upgrade our computer systems, hardware, software, and computer peripherals, and escalate issues to ensure tickets/incidents are resolved according to Service level agreements. You will work onsite in São Paulo - Barra Funda, and will report to the Supervisor, IT Operations.

Responsibilities:

• Troubleshoot connectivity issues:
• Network
• File Shares
• Software
• Support operation of Operating Systems (Windows and Mac OS).
• Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Work with other IT team members regarding new branch builds and upgrades.
• Maintain and demonstrate a general knowledge of company guidelines and procedures.
• Maintain IT records and tracking for your responsibilities.
• Use tools and methodologies to load, copy and customize operating system configurations for deployment.
• Ensure that supported customer completes the approved work request with the date and time of submission.
• Resolve third-tier technical hardware and software issues.
• Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects.
• Redirect/escalate problems to appropriate resources.
• Track hardware and software inventory.
• Explain technical issues in a clear and simple way and giving step-by-step instructions.
• Provide and accurate customer feedback and recommending new products.
• Maintain system functionality by testing computer components.
• Achieve computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.

Requirements:

• Diploma or studying Computer Science or any related career.
• Availability to work from 1PM to 10PM
• B2/B2+ English Proficiency.
• At least 1 year of experience in similar positions - IT technical support.
• Knowledge in the management of Windows & Mac OS network configuration.
• Knowledge in PC Maintenance.
• Knowledge in PC Repair.
• Knowledge managing DNS and Active Directory.

What do you get from us?

• Remuneration based on technical skills
• We have a performance Bonus.
• Private medical plan.
• Life and disability insurance.
• Discounts program.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Time Type:

Full time

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