Employer Industry: E-signature and Contract Lifecycle Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work model allowing flexibility with a minimum of 2 days in the office
- Collaborative and supportive work environment focused on employee well-being
- Engaging and meaningful work that contributes to making the world a better place
- Commitment to diversity and equal opportunity for all employees

What to Expect (Job Responsibilities):
- Develop and execute forecasting and demand planning models
- Administer skilling and queue assignments in the workforce management platform
- Execute real-time management processes to ensure operational efficiency
- Maintain and run daily/weekly scheduling tasks for customer support staff
- Collaborate and communicate with operations partners to ensure alignment on plans

What is Required (Qualifications):
- BS/BA degree or equivalent work experience
- Minimum of 5 years of workforce management experience
- Experience with Salesforce, Google Sheets, and workforce management tools (e.g., Genesys)
- Proficiency in using data visualization tools, such as Salesforce CRM Analytics
- Excellent verbal and written communication skills with the ability to engage stakeholders at all levels

How to Stand Out (Preferred Qualifications):
- Experience with Genesys workforce management
- Familiarity with Jira and Confluence
- Strong analytical skills with the ability to frame business problems and communicate insights effectively
- High degree of intellectual curiosity and self-confidence
- Ability to work across multiple geographies and engage diverse stakeholders

#E-signature #WorkforceManagement #CareerOpportunity #HybridWork #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.