• This is a remote Registered Nurse position
• MUST be proficient with Epic (credentials preferred)
• Must be licensed in either Illinois or Wisconsin
• Must have high speed internet
• Prefer experience with EPIC training

Major Responsibilities:

Organizes and leads new associate orientation

• Conducts 1:1 training with specific staff as directed by department leadership and in any of the department regions
• Directly responsible to maintain all department workflow job aids and utilizes all principles and procedures of ISO.
• Prepares new associate orientation schedule, logistics and leads orientation and training for new hires.
• Prepares and coaches new associate mentors; solicits feedback and provides performance summary to regional managers upon conclusion of orientation.
• Uses principles of adult learning in all aspects of educational activities and Incorporates knowledge of cultural differences into educational activities.
• Evaluates and documents new associate performance and develops individualized education plans when improvement required.
• Maintains, organizes, and updates all orientation materials
• Assists supervisor and manager with maintenance of staff competency levels and supporting documentation.
• Collaborates with department leadership in staff performance improvement plans and remediation opportunities.
• Able to independently manage and trouble shoot training environment and technical glitches that may come up during training

Develops and maintenance functional expertise in all department technology applications

• Maintains Expert knowledge base of current department EMR products and how they work/relate to department functions
• Plans and schedules end-user education for Ambulatory Care Management Epic/Compass Rose curriculum
• Ensures all users are properly trained and able to demonstrate proficiency in the Epic system prior to gaining access to the production environment
• Delivers remote training to end users and the duties related to that task, including planning, coordinating, and facilitating 1:1.
• Works with Epic analysts and subject matter experts in the upkeep and development of materials.
• Functional expert in other Advocate applications-CareConnection, CareNet+,IDX, ERMA, CareConnection Office, Clinicare, SynAPPs, EPIC
• Assists in OP CM EMR development and is able to update/teach new content/function releases to all dept associates via face-to-face, webinars

Collaborates in the planning and development of educational programs for all clinical and non-clinical department associates and responsible for execution.

• Stays current on ongoing information on current trends and new techniques through formal or informal educational methods.
• Uses research results from current literature in the development of educational activities.
• Conducts a review of current literature for a defined topic.
• Selects and prepares content, teaching methods, and evaluation strategies based on expected learner outcomes.
• Secures continuing education units for appropriate programs.
• Develops tools for basic assessment of knowledge and/or competence.

Incorporates activities of quality assurance to ensure positive patient outcomes.

• Aligns staff education and competencies with expected department KRAs, especially as it relates to improved patient outcomes
• Incorporates/utilizes professional journals in order to promote best practices in the field of care management
• Leads system user and staff focus groups to solicit staff input on needs as well as feedback on completed trainings.
• Participates in education and evaluation of all CM staff competencies.
• Serves as a role model for continued professional growth and development for staff.
• Supports and encourages critical thinking, new ideas, professional growth, adult learning, open communication, and collaborative relationships.
• Collaborates with other areas of the organization to achieve quality system integration
• Direct availability to all staff for questions and concerns regarding inconsistencies in job aids and raises questions and issues to her dept lead.

Evaluation of educational programming.

• Assess response of learner to content and methodology utilized in education program.
• Creates tools, measures, and documents learner outcomes of educational activities.
• Collects evaluation data and recommends changes in programs or competency testing instruments based on the data.
• incorporate feedback to learner throughout the educational process.

Licensure:

• Registered (RN)

Education/Experience Required:

• RN with 3 years’ relevant clinical experience (Bachelor's degree preferred)
• 2+ years of providing formal training experience to adults
• 1+ year of providing formal EPIC training experience to end users

Knowledge, Skills & Abilities Required:

• Strong human relations, leadership, and interpersonal skills.
• Knowledge of and experience with adult learning techniques required.
• Proven skill in oral presentation and facilitation required.
• Demonstrated skill in human relations and written, verbal, and electronic communication required.
• Competent personal computer knowledge with Microsoft products and Epic
• Ability to organize and prioritize work.

Physical Requirements and Working Conditions:

• Ability to recognize the needs and behaviors of specific age groups of adult learners. Resiliency and flexibility to deal with a changing environment.
• Demonstrates leadership and motivational skills
• Ability to travel to various Advocate Health Care facilities and various times of the day/evening.
• Ability to move patients and equipment up to 30 lbs.
• Ability to cooperate and work well with others.
• Ability to make sound and timely decisions.
• Ability to lift 35 pounds without assistance. For over 35 pounds, handling equipment is expected to be used, with at least one other associate, when available. Unique lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.