Introduction

The Department of Health Services (DHS) , Division of Public Health (DPH) is recruiting for a Statewide Vital Records Information System (SVRIS) Application Support Specialist within the Office of Health Informatics (OHI). DPH works with our local and tribal public health partners, and community groups statewide, on a wide variety of programs and services that protect the health of Wisconsin residents.

This position will primarily work Monday through Friday, 7:45 am to 4:30 pm. This position also offers the option to work remotely up to 5 days per week and will be headquartered at one of our central or regional offices . This schedule may vary based on training or operational needs.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package , including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $39/month for single plans and $97/month for family plans, after 2 months of state service.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Public Service Loan Forgiveness Program employer.

Position Summary

As the SVRIS Application Support Specialist, you will be responsible for the administration and maintenance of the SVRIS and associated systems and the registration of vital events. The SVRIS is the software application, used by 2300+ business partners, designed to process, register and house all of Wisconsin's vital record including birth, death, marriage, divorce, fetal death, and induced termination of pregnancy events. In this position, you will be responsible for:

• Serving as a resource for translating business needs and providing technical support for the SVRIS environment,
• Supporting SVRIS IT experts and vendor's technical staff to coordinate and maintain system enhancements and upgrades,
• Assisting with development and implementation of technical policies,
• Performing security tasks, managing and analyzing data, developing and generating reports based on analysis of business needs,
• Assisting users in the installation and use of the SVRIS,
• Investigating technical issues and developing recommendations for resolution and implement approved solutions.
• Coordinating and participating in the testing, development, and execution of configuration changes and enhancements to SVRIS and its associated software applications.

Salary Information

Pay for this position is between $34.57 and $40.00 per hour (approximately between $71,900 and $83,200 per year) depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former employees is set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Business Automation Senior and is in pay schedule and range is 07/34.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

For positions that do allow remote working flexibility, although residency in the State of WI is not required for permanent positions, it is not anticipated that working outside of WI or bordering cities will be allowed as positions may at times need to report to office locations in WI on short notice.

Employees must have access to both a private workspace and secure high-speed internet for remote work options. Mileage reimbursement to the employee's headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience providing system end user support to individuals from diverse backgrounds including non-technical system users.
• Experience analyzing, monitoring and modifying software applications.
• Experience participating on project teams to implement or enhance existing software applications (e.g., gathering requirements, documenting specifications, testing software updates prior to deployment, etc.).
• Experience interpreting and applying rules, policies, or procedures.

Well-qualified applicants will have one or more of the following:

• Experience developing written documentation and training materials.
• Experience leading information system projects.
• Experience preparing, coordinating, and executing system testing.
• Experience working with vital records (e.g., birth, death, marriage records), including vital records business policies and state statutes.

Your letter of qualifications is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .

How To Apply

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before applying for the job. Follow the steps outlined in the application process and submit your application.

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• Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.

Submitted materials will be evaluated by a panel of job experts according to the qualifications above. Please monitor your email for communications related to this position. Current or former permanent, classified, state employees must complete the online application process to be considered.

If viewing through an external site, please apply directly at Wisc.Jobs .

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here .

For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Human Resources at DHSDPHHR@dhs.wisconsin.gov.

Deadline to Apply

The deadline to apply is March 5, 2024 at 11:59 pm.