Job description

Job responsibilities

Operational Management Coordination

Oversee daily operations of the PCN, ensuring all practices and services function cohesively.

Resource Allocation, Manage the distribution of resources, including staff, equipment, and facilities, to meet the networks needs efficiently.

Strategic Planning Goal Setting

Collaborate with the Clinical Director to establish strategic goals and priorities.

Implementation, Develop and execute strategies to achieve these goals, including launching new initiatives and optimising existing processes.

Monitoring and Evaluation, continuously assess the effectiveness of strategic initiatives and make necessary adjustments.

Financial and Budget management

Prepare and oversee the networks budget, ensuring financial resources are used effectively.

Financial Reporting, generate financial reports and forecasts to track the networks financial health.

Funding Acquisition, Identify and pursue funding opportunities, manage contracts, and ensure compliance with financial regulations.

Staff Coordination and Development, Recruitment and Training

Support with the recruitment and training of healthcare professionals within the network.

Team Leadership, foster a collaborative and supportive work environment, promoting teamwork and professional growth.

Compliance; Ensure staff adherence to relevant policies, procedures, and regulatory requirements.

Stakeholder Engagement Relationship Building

Build and maintain relationships with GP practices, community services, local authorities, and other healthcare providers.

Communication Facilitation, organise regular meetings and disseminate information to ensure effective communication within the network.

Representation, Represent the PCN at meetings, forums, and events, advocating for the networks needs and priorities.

Quality Improvement and Quality Monitoring

Continuously monitor the quality of care provided within the network.

Improvement Initiatives, Develop and implement quality improvement initiatives based on data and feedback.

Compliance Assurance; Conduct audits and reviews to ensure compliance with healthcare standards and best practices.

Patient Engagement and Strategy Development

Develop strategies to involve patients in the planning and improvement of services.

Feedback Collection, Collect and analyse patient feedback to inform service delivery.

Education and Outreach; Promote patient education and self-care initiatives to improve health outcomes and satisfaction.

Data Management and Reporting Data Collection

Oversee the collection and analysis of data related to the networks operations, performance, and patient outcomes.

Reporting, prepare reports when required on the networks activities and strategic initiatives for stakeholders and governing bodies. Decision Support: Use data to support decision-making processes and guide policy and strategy development.

Health & Safety

• Ensure adherence to statutory health and safety requirements
• Ensure best practice processes for infection control and correct use of standard operating procedures for cleaning and infection control

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Confidentiality:

The post-holder will respect the confidentiality of data to include:

• Acting in a way where patient confidential data and privacy is respected
• Acting in a way where confidential data relating to staff carers, and other healthcare workers is regarded as strictly confidential
• Only divulging information relating to patients, carers, colleagues, other healthcare workers or the business of the Network to authorised persons in accordance with the PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional Development:

The post-holder will show a commitment to personal and professional development to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attendance at all Mandatory and Statutory training requirements as indicated by the Clinical Director.

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Clinical Director and/or PCN Board.

Job responsibilities

Operational Management Coordination

Oversee daily operations of the PCN, ensuring all practices and services function cohesively.

Resource Allocation, Manage the distribution of resources, including staff, equipment, and facilities, to meet the networks needs efficiently.

Strategic Planning Goal Setting

Collaborate with the Clinical Director to establish strategic goals and priorities.

Implementation, Develop and execute strategies to achieve these goals, including launching new initiatives and optimising existing processes.

Monitoring and Evaluation, continuously assess the effectiveness of strategic initiatives and make necessary adjustments.

Financial and Budget management

Prepare and oversee the networks budget, ensuring financial resources are used effectively.

Financial Reporting, generate financial reports and forecasts to track the networks financial health.

Funding Acquisition, Identify and pursue funding opportunities, manage contracts, and ensure compliance with financial regulations.

Staff Coordination and Development, Recruitment and Training

Support with the recruitment and training of healthcare professionals within the network.

Team Leadership, foster a collaborative and supportive work environment, promoting teamwork and professional growth.

Compliance; Ensure staff adherence to relevant policies, procedures, and regulatory requirements.

Stakeholder Engagement Relationship Building

Build and maintain relationships with GP practices, community services, local authorities, and other healthcare providers.

Communication Facilitation, organise regular meetings and disseminate information to ensure effective communication within the network.

Representation, Represent the PCN at meetings, forums, and events, advocating for the networks needs and priorities.

Quality Improvement and Quality Monitoring

Continuously monitor the quality of care provided within the network.

Improvement Initiatives, Develop and implement quality improvement initiatives based on data and feedback.

Compliance Assurance; Conduct audits and reviews to ensure compliance with healthcare standards and best practices.

Patient Engagement and Strategy Development

Develop strategies to involve patients in the planning and improvement of services.

Feedback Collection, Collect and analyse patient feedback to inform service delivery.

Education and Outreach; Promote patient education and self-care initiatives to improve health outcomes and satisfaction.

Data Management and Reporting Data Collection

Oversee the collection and analysis of data related to the networks operations, performance, and patient outcomes.

Reporting, prepare reports when required on the networks activities and strategic initiatives for stakeholders and governing bodies. Decision Support: Use data to support decision-making processes and guide policy and strategy development.

Health & Safety

• Ensure adherence to statutory health and safety requirements
• Ensure best practice processes for infection control and correct use of standard operating procedures for cleaning and infection control

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Confidentiality:

The post-holder will respect the confidentiality of data to include:

• Acting in a way where patient confidential data and privacy is respected
• Acting in a way where confidential data relating to staff carers, and other healthcare workers is regarded as strictly confidential
• Only divulging information relating to patients, carers, colleagues, other healthcare workers or the business of the Network to authorised persons in accordance with the PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional Development:

The post-holder will show a commitment to personal and professional development to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attendance at all Mandatory and Statutory training requirements as indicated by the Clinical Director.

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Clinical Director and/or PCN Board.

Person Specification

Skills

Essential

• Full clean driving licence
• Leadership and collaborative team working
• Conflict resolution and mediation
• Excellent communication skills and the ability to interact at all levels, both written and verbally
• Strong inter personal skills, including diplomacy and empathy
• Analytical and IT skills to include MS Office applications
• Change and transition management.
• Chairmanship, co-ordination and problem ownership
• Good organizational skills and ability to manage and prioritize tasks in a fast paced environment

Qualities

Essential

• Self-motivated, self-starter
• Desire to drive quality service to patients
• Adaptable, innovative and proactive.
• Diplomatic, politically aware and able to empathise with differing opinions
• Honest, caring and sympathetic.
• Positive and enthusiastic attitude

Qualifications

Essential

• Evidence of a favourable education.
• Evidence of commitment to continuing professional development.
• Relevant management, finance or professional qualification or degree

Experience

Essential

• Strong leadership
• Championing and driving change
• Motivation and leadership of people
• Management in an information/data critical environment of at least ten people
• Management of data and driving financial performance through analysis of data.
• Leadership in financial management to include budget process time tabling, financial controls, variance analysis
• Knowledge of employment legislation

Desirable

• Management experience in healthcare setting
• Primary Care specific experience

Skills

Essential

• Full clean driving licence
• Leadership and collaborative team working
• Conflict resolution and mediation
• Excellent communication skills and the ability to interact at all levels, both written and verbally
• Strong inter personal skills, including diplomacy and empathy
• Analytical and IT skills to include MS Office applications
• Change and transition management.
• Chairmanship, co-ordination and problem ownership
• Good organizational skills and ability to manage and prioritize tasks in a fast paced environment

Qualities

Essential

• Self-motivated, self-starter
• Desire to drive quality service to patients
• Adaptable, innovative and proactive.
• Diplomatic, politically aware and able to empathise with differing opinions
• Honest, caring and sympathetic.
• Positive and enthusiastic attitude

Qualifications

Essential

• Evidence of a favourable education.
• Evidence of commitment to continuing professional development.
• Relevant management, finance or professional qualification or degree

Experience

Essential

• Strong leadership
• Championing and driving change
• Motivation and leadership of people
• Management in an information/data critical environment of at least ten people
• Management of data and driving financial performance through analysis of data.
• Leadership in financial management to include budget process time tabling, financial controls, variance analysis
• Knowledge of employment legislation

Desirable

• Management experience in healthcare setting
• Primary Care specific experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP First Ltd

Address

Mansion House Surgery

Abbey Street

Stone

Staffordshire

ST15 8YE

Employer's website

https://www.gpfirst.net/ (Opens in a new tab)