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Job Title

Strategic Portfolio Manager - Remote

Requisition Number

R7138 Strategic Portfolio Manager - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Strategic Portfolio Manager! Join us and support CSAA IG in achieving our goals.

Your Role:

The Strategic Portfolio Manager is responsible for overseeing through their team and coordinating, multiple high-complexity programs that have a significant impact on the organization. This role involves managing project timelines, budgets, and resources to ensure successful program delivery. The Strategic Portfolio Manager sets strategic direction, and provides leadership and oversight to program managers and project teams, acting as a thought leader and influencing program management practices across the organization. This role requires exceptional strategic thinking, leadership, and management skills, with a focus on driving organizational success and innovation. Strategic Portfolio Manager regularly interacts with senior management and executive levels, contributing to the development of organizational strategies and ensuring alignment with business goals.

Your work:

• Provide senior-level leadership and strategic direction for multiple high-complexity programs. Establish operational objectives and work plans, and delegate assignments to program or project managers.
• Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals. Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Oversee the execution of multiple high-complexity programs, ensuring they are aligned with program goals and objectives. Manage interdependencies and integration across programs, ensuring seamless coordination and delivery.
• Optimize the allocation and utilization of resources across multiple programs, ensuring efficiency and effectiveness. Manage resource conflicts and prioritize resource allocation to meet program demands.
• Develop and maintain strong relationships with key partners, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle, regularly interacting with senior management or executive levels on matters concerning several divisions or functional areas.
• Establish and monitor Key Performance ndicators to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met. Regularly review and adjust Key Performance Indicators to align with evolving program goals.
• Ensure programs have necessary change management capabilities to ensure that program changes are effectively communicated and implemented.
• Implement advanced quality assurance processes to ensure that program deliverables meet the required standards and specifications. Conduct regular quality reviews and audits to maintain high standards.
• Capture and share lessons learned and best practices across programs to promote continuous improvement and knowledge sharing within the organization. Establish a knowledge repository for future reference.
• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Implement conflict resolution strategies to maintain a collaborative work environment.
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Ensure transparency and accountability in program reporting.
• Encourage strategic innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Foster a culture of continuous improvement and innovation.
• Provide leadership development opportunities for program managers and senior program managers, ensuring they have the skills and knowledge needed to succeed. Mentor and guide senior program managers to build a strong leadership pipeline.
• As appropriate, manage relationships with external vendors and strategic partners, ensuring that their contributions align with program goals and deliver value to the organization. Negotiate high-level contracts and manage vendor performance.
• Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary. Align program initiatives with broader business strategies.
• Identify and manage program risks, interdependencies, and develop and implement mitigation strategies. Monitor the status of risks throughout the program and inform key audiences. Conduct regular risk assessments and update risk management plans.
• Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals. Monitor financial performance and make necessary adjustments. Ensure adherence to budgets and financial targets.
• Serve as a leader with vision in program management, contributing to the development of best practices and standards.
• Provide strategic guidance and recommendations to senior leadership on program management processes and methodologies.
• Foster a culture of innovation and continuous improvement within the program management team.
• Partner with managers in change management to ensure alignment on best practices and methodologies.
• Partner with COE and Portfolio Management office to ensure the adherence of best practices and requirements for reporting standards are being met.

Required Experience, Education and Skills

• Bachelor's degree in related area or an equivalent combination of education and experience.
• PMP/PMI certification or equivalent experience as a program manager for 7+years
• Advanced understanding of PMP-aligned program management methodologies.
• Proficiency with program management tools (e.g., Microsoft Project, Smartsheets, Asana, Monday, etc.).
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple large-scale programs simultaneously.
• Ability to work effectively in a team environment and lead by example.
• Strong attention to detail and accuracy.
• Ability to adapt to changing program requirements and priorities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong problem-solving and decision-making abilities.
• Leadership and mentoring skills.
• Ability to influence and negotiate with executive stakeholders.
• Strong analytical and critical thinking skills.
• In-depth knowledge of industry-specific regulations and standards.

What would make us excited about you?

• Master of Business Administration (MBA
• Expertise in budgeting and financial management in program settings.
• Familiarity with quality management systems and processes.
• Advanced experience with risk management and mitigation strategies.
• Proficiency in data analysis and reporting tools.
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $168,300 - $187,000. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $151,380 - $269,100. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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