The Position

The Strategic Workflow Consultant creates value by focusing on complex automated laboratory solutions to improve customers’ workflow processes, specifically in clinical chemistry diagnostic laboratories. This field-based position provides operational and technical expertise in identifying, evaluating, and developing effective systems and processes at customer sites which fosters diagnostic sales opportunities and positions strategic opportunities within Roche Healthcare Consulting solutions. Competitive candidates will have e xperience developing and/or improving clinical chemistry diagnostics laboratory workflows.

This position partners with customers and internal stakeholders (global Roche Healthcare Consulting teams, global business affiliates, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts, including (but not limited to) collecting and reviewing customer feedback, refining methods/tools, performing complex analyses, and recommending solutions. As a result, this fosters and supports sales opportunities and also positions commercial opportunities for Roche Healthcare Consulting (RHC).

ROLES & RESPONSIBILITIES

• Provide pre and post-sales support to the consulting team and sales for the development and implementation of recommended complex diagnostic solutions; collaboratively develop detailed customer installation requirements with customers, Roche Support Network, and Roche Information Technology teams

• Collaboratively communicate short-term and long-term recommendations that deliver efficiency, safety, and effectiveness while positioning other Roche Healthcare Consulting solutions that solve a customer’s challenges

• Support operational assessments and advice to customers impacting cost, quality and productivity metrics by using tools such as process maps, value stream mapping, 5S, VDM, A3, X-Matrix, Standard Work, Workplace Redesign, Operational Changeover, etc.

• Support consultation to improve process performance and product quality; surveys and analyzes best practices for techniques and processes

• Collaborates with RHC team members to develop metrics that provide data for process measurement; identifies indicators for future improvement opportunities; collects data to identify root cause of problems; measures performance against process requirements; aligns improvement to performance targets.

• Collaborate with fellow Roche Healthcare Consulting colleagues to use, refine, and evolve proprietary tools and techniques to generate high-value deliverables, best practices, and methods delivering differentiated, value-creating consulting services and position Roche’s portfolio of solutions

• Provide consulting support to other Roche organizations for product development, commercialization activities, and internal process improvements; assist with the development of similar consulting services for Roche’s international consulting teams and global Business Affiliates

• Collect and provide feedback (voice of the customer input) to ensure Roche Healthcare Consulting solutions are meeting the client needs, ensure proposed solutions function according to specifications, and improve the overall consulting solution offering, products, and services Roche supports

• Perform related administrative duties such as creating and submitting expense/status reports and adhering to Roche policies and any additional regulatory requirements

Who You Are

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline.

• Experience with process mapping, statistical and reporting tools

• 5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent, including experience in successfully leading cross functional teams in driving results

PREFERRED QUALIFICATIONS

• Able to travel +75% of the time and reside within 50 miles of a major metropolitan airport in the western half of the US

• Experience working with developing and improving clinical chemistry diagnostics laboratory workflows

• Six Sigma Green Belt Certification or equivalent experience using lean or related methodologies in clinical chemistry diagnostic laboratories

• Experience in industrial finance, labor optimization, and asset management

• Proven track record of managing medium to large scale improvement projects and delivering results through implementation and expertise with the continuous improvement methodologies

• Experience in collaborating and influencing leadership teams to develop strategy and implementation of strategy

• Proven skills in stakeholder management, and team management that are not direct reports

• Ability to effectively negotiate and influence others

• Knowledge of business and compliance requirements in change management in a regulated industry

• Six Sigma Green Belt Certification or equivalent experience using lean or related methodologies

• Leadership skills including stakeholder management, team building, and problem solving

• Detail oriented, adaptable to change and ambiguity and possesses a willingness to learn

• Strong interpersonal skills and the ability to connect with and positively influence leadership

• Passion for driving improvement and leading change

• Strong communication, presentation, and language skills (written and verbal)

ADDITIONAL INFORMATION

• Relocation benefits are not provided with this job posting.

• Company car is provided with this position.

• This is a remote, field-based position.

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com .