LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

Large Order Merchant Strategy & Operations Contractor: Remote Impact: This role is pivotal in achieving our quality targets for Mx and ensuring operational excellence. This will help us execute three critical workstreams: Menu Audits and Improvements, Inflation Management, and Metadata Collection. Contractor Responsibilities 1. Merchant onboarding and post-sale quality support Objective: To minimize catering selection churn and ensure a great merchant experience. To execute on specific quality initiatives. Key Responsibilities: ● Respond to catering pilot email questions ● Perform weekly checks and send emails related to large order merchant quality program (scoreboards, warnings, etc) 2. Menu Audits / Improvements Objective: To audit and update the menus of all Merchants participating in the Large Order Program, ensuring they meet minimum quality standards for customer convenience. Key Responsibilities: ● Conduct comprehensive audits of Merchant menus to identify missing or incomplete information. ● Update menus to include critical details such as: ○ Serving sizes. ○ Allergen information. ○ Detailed item descriptions. ● Collaborate with Merchants to confirm and validate menu updates. Large Order Merchant Program ● Ensure menu quality aligns with established standards to improve the customer ordering experience. 3. Mx Metadata Collection for Product Needs Objective: To gather comprehensive metadata for all Merchants live on the Large Order Program, enabling better filtering and search functionality for am improved Cx ordering experience Key Responsibilities: ● Collect and organize metadata for Merchants, including but not limited to: ○ Cuisine type. ○ Dietary accommodations. ○ Price points. ○ Serving sizes. ○ Food categories (e.g., full meals, finger foods, breakfast). ● Work closely with Merchant teams to ensure accuracy and completeness of data. ● Provide structured data to inform product improvements and enhance customer experience. 4. Inflation Management Objective: To assess and address price inflation among Merchants in the Large Order Program, ensuring Mx pricing is competitive and aligns with market expectations. Key Responsibilities: ● Analyze current menu prices for Merchants in the Large Order Program. ● Compare Merchant prices with external benchmarks, such as: ○ EzCater menus. ○ Self-catering menus (if available). ● Identify discrepancies and inflated prices.

To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
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