Overview

The Student Account Representative, as part of the office of the Bursar within Student Services will oversee billing, collections, and account management, ensuring accuracy and efficiency in financial transactions as well as delivering exceptional customer service to students, parents, and staff.

Responsibilities

• Counsel students and parents on the various tuition payment options available.
• Follow-up to ensure timely payments.
• Reviews credit and debit reports as necessary.
• Review and clear pending accounts and contact students by phone when necessary; clear accounts for registration.
• Make necessary adjustments to student accounts.
• Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

Qualifications

Education/Experience

• Bachelor’s degree required, concentration in accounting, mathematics, finance, or related field preferred.

Knowledge/Skills/Abilities

• Demonstrated proficiency in communication (written and verbal) required.
• Familiarity in online learning platforms including Banner, Canvas, Blackboard, & Adobe Connect preferred.
• Strong attention to details required.
• Customer service and team orientated required.
• A high degree of interpersonal competency: Professionalism, diplomacy, judgement and discretion required.
• Overall business acumen, ethical decision making, and relationship management skill required.
• Exceptional analytical, problem solving skills, collaboration and matrix management skills required.

Maximum Salary

Minimum Salary