Department Statement:

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to support and enroll a diverse student population representative of Arizona State University's vision. The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process. Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, federal work-study and loans. The unit provides tools to help determine the cost of attending ASU, including a scholarship estimator and a scholarship portal to search for available scholarships. The department provides resources to students to use to budget their money and a student employment unit which processes ASU department requests for student workers.

Job Profile:
Student Finance Assistant 3

Job Family:
Student Finance

Time Type:
Full time

Max Pay - Depends on experience:
$42,000.00 USD Annual

Job Description:

In a high-volume processing environment, a financial aid processor prepares and processes student financial aid files in accordance with federal, state and institutional regulations and guidelines for the purpose of determining eligibility and awarding financial aid. Assists with the administration of one or more federal, state or institutional programs by reviewing, analyzing and determining eligibility and awarding for various financial aid programs.

Essential Duties:

• Analyzes and processes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.
• Requests additional information based on analysis and review to apply established government and institutional regulations, rules, guidelines and procedures.
• Determines eligibility for federal, state and institutional financial aid.
• Resolves over awards and over-payments and contacts students, lenders, employers, donors, guarantee agencies and/or staff to resolve discrepancies.
• Compare and resolve discrepancies between student accounts and financial aid office records for Federal Direct Loan and TEACH Grant program reconciliation.
• Review and resolve outstanding origination errors and rejected loan records.
• Determines appropriate cost of attendance for students and awards federal, state and institutional aid to financial aid recipients.
• Uses information systems to input data, maintain databases, perform research for projects or inquiries and generates reports.
• Interacts with appropriate outside entities in order to facilitate the student eligibility process.
• Notifies students of changes in eligibility of awards.
• Addresses questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines.
• Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS).

Desired Qualifications:

• Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
• Demonstrated knowledge of how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds.
• Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
• Demonstrated knowledge of private loan programs, awarding eligibility requirements and lender policy.
• Demonstrated working knowledge of Federal Systems such as COD (Common Origination and Disbursement), FPP (FAFSA Partner Portal) and NSLDS (National Student Loan Data System).
• Demonstrated working knowledge of ELMOne and ELMSelect for private loan processing and reconciliation.
• Demonstrated knowledge of monthly and annual Title IV reconciliation processes.
• Demonstrated knowledge of and skill in automated processing.
• Experience in critical thinking and problem solving.
• Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements.
• Experience in critical thinking and problem solving.
• Evidence of effective communication skills.
• Demonstrated basic computer software skills, such as Microsoft Office products, specifically Word and Excel.
• Demonstrated knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
• Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
• Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability program.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Evidence of good communication skills.

Minimum Qualifications:
High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Driving Requirement:
Driving is not required for this position.

Location:
Off-Campus: Other US Locations

Funding:
No Federal Funding

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
https://www.myworkday.com/asu/d/inst/1$9925/9925$704.htmld
To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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Apply before midnight Arizona time:

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.