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For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Training Start Date: 10/21/2024

** This is a fully remote/virtual position. The work schedule is: Mon-Thu (11 am-8 pm EST) & Fri (9 am-6 pm EST)**

The primary function of the Student Finance Coordinator (SFC) is to assist students by explaining their financial obligation to the institution. The SFC provides both outbound and inbound support to students via telephone, e-mail, and other forms of communication. S/he analyzes and discusses with students the portion that will be covered by state, federal, military, and or outside funding sources. Additionally, the SFC provides information to the student on how to finance any out-of-pocket payments that the student may be required to make by explaining the payment plan, alternative loan lender options, or internal loan programs. This support is provided during initial packaging, repackaging, and upon package adjustments. The SFC assists the students in monitoring their debt burden to ensure continued aid eligibility during their careers at Purdue Global (PG).

Key Job Responsibilities include but are not limited to the following:

• Provide inbound and outbound support to students via telephone, email or other media forms in response to a student's aid package being complete for the academic year, or a package adjustment occurring during the academic year.

• Perform financial readiness calls, package review calls, or out-of-school account review calls. Provide a walkthrough of the award letter to prospective and continuing students, presenting students with insight on how much of their tuition is covered by state, federal, military, or outside funding sources, and what, if any student cash payment is needed.

• Review applications and other documents for student Title IV financial aid eligibility per Department of Education requirements, including an evaluation of overlapping loans and aggregate loan limits to ensure timely disbursements and the resolution of exceptions.

• Review loan eligibility and current loan debt with students, and discuss eligibility for continued loans as it applies to reaching annual and aggregate loan limits. Provide students with information to assist them in determining their

• Details ability to pay their student loan debt. At the end of each term, assess and evaluate a student's account to determine any remaining financial obligations to the institution, and determine whether there is a need for student payments for any outstanding balance.

• Assess and report on students' ability to pay. Answer inbound billing phone calls. May package enrolled students perform packaging modifications based on changes in eligibility, and send updated award letters as necessary.

Minimum Qualifications:

• Bachelor's Degree (B.A./B.S.) Business Administration, Finance, or related field

• 1+ years' experience in Financial Aid, Student Accounts, or a similar role

• Proficiency in Microsoft Office Suite of Products, Google Apps

• Excellent verbal and written communication skills

• Good organizational skills, good customer service skills, good attention to detail, and a problem-solver

• Must be in and maintain good standing with any student loan debt.

We offer a competitive benefits package including:

Remote work provides a flexible work/life balance

Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Competitive health benefits and new hire eligibility start on day 1 of employment

Generous Paid Time Off includes paid holidays, vacation, personal, and sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

And so much more!

For full-time positions, Kaplan has two Salary Grades, this position is a Salary Grade A: $31,200 - $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.

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At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement :

Kaplan is an Equal Opportunity Employer. Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.