Job Summary

The HR Information Systems (HRIS) team governs the strategy and delivery of global HR technology. Our SuccessFactors Platform team provides ongoing administration and governance of the global HXM.

You Will

You will perform the configuration, design, analysis, and ongoing administration of the SuccessFactors Employee Central for our global landscape to achieve business objectives and enforce compliance controls. As a part of a global team, you will use a mix of both HR process and SuccessFactors administration experience to effectively build and maintain our global HXM platform.

Systems Analysis and Configuration

• Manage the development and expansion of the global Employee Central system processes.
• Analyze business objectives and user needs and convert them into technical requirements.
• Perform system implementation and system governance activities while adhering to the software delivry lifecycle
• Provide input on continuous improvements to the system
• Manage and update SuccessFactors documentation with each system release or enhancement.

System Support

• Manage Tier 2 and 3 support tickets and respond timely, accurately and professionally.
• Use standard analytical tools to perform root cause analysis and resolve application problems.
• Serve as subject matter expert for SuccessFactors Employee Central and RBP

Platform Governance

• Adhere to delivery, audit and compliance schedules for assigned release deliverables.
• Research, analyze and test EC product releases.
• Understand the global tenant landscape and assist with system refreshes.
• Provide product updates, presentations, and demos of release changes or enhancements to the HRIS team, business owners and Sitel associates.

This role reports to the Sr IT Manager, HCM Platform as part of the platform team, supporting Employee Central initiatives and global projects when required.

You Have

• Bachelor’s Degree required or an equivalent combination of education and work experience.
• 3+ years of experience working in a global organization supporting SuccessFactors Employee Central
• SAP SuccessFactors, Office experience
• HR process knowledge and experience with SuccessFactors Employee Central, Time Off and Workflows
• Strong analytical and problem solving, solution design, requirements analysis and documentation skills
• Meta Data Framework, Role Based Permissions and EC Administration Knowledge
• User-oriented with strong verbal and written communication skills across multiple organizational levels
• Ability to consult and work collaboratively with stakeholders management to get buy-in and accomplish objectives
• Excellent time management, attention to detail, ability to multi-task and follow-up skills

We would love it if you have:

• Passion and aptitude for systems configuration and design

• Global mindset and experience in global support or global projects using multiple system languages
• Experience with the MDF Framework, EC Time, and EC to ECP replication
• Strong experience in RBP
• Governance experience enforcing system controls and performing system audits

But we would truly high-five you if you:

• Enjoy learning and continuous improvement

Have SuccessFactors EC certification or the desire to obtain certification