Job Summary

As a vital member of our collaborative and interdisciplinary team, you will play a crucial role in supporting human-centered UX research initiatives. Your responsibilities will encompass aiding in the planning and execution of user research studies, participant recruitment, and the generation of insightful reports. Your contributions will directly contribute to enhancing the digital user experience by translating findings into actionable improvements.

The minimum commitment is 20-35 hours a week, Monday through Friday, beginning June 3, 2024 through August 23, 2024.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

Research

• Assist in planning and conducting user research studies, including surveys, moderated usability testing and generative interviews, and participant recruitment.
• Synthesize qualitative and quantitative results and produce actionable insights.
• Create clear and concise reports summarizing research findings.

Collaboration

• Work closely with designers, product managers, and developers to integrate user feedback into the design and development process.
• Assist with the maintenance of the UX Research Repository to make insights accessible to teams across UFCU.
• Shadow conversations with Marketing and Data Analytics to gain an understanding of how insights from UX Research can support these teams.

Requirements

• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

• Some experience moderating usability tests and generative research sessions.
• Familiarity with qualitative and quantitative UX research methods.
• Basic understanding of the user-centered design process.
• Excellent verbal and written communication skills with the ability to effectively communicate concepts clearly and convincingly to leadership.

Competencies

• Adaptability
• Building Member Loyalty
• Building Partnerships
• Communication
• Emotional Intelligence
• Focus on Results

Experience

Minimum Requirements

• Currently enrolled as a full-time student with UFCU’s partner accredited college or universities
• High School Diploma or equivalent
• Reliable transportation and valid driver’s license
• Must be bondable

Preferred Requirements

• Currently seeking a Bachelor’s or Master’s Degree in Human Computer Interaction, Design, Psychology, Information Science, or a related field.
• Proficiency with remote user testing tools such as UserZoom, UserTesting, Lookback, etc.

Motivational Fit

Organizational Fit

• Core Values
• UFCU Mission
• UFCU Vision
• 7 Credit Union Principles

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone or virtual communications platforms requiring the ability to effectively and accurately explain complex information.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is required to frequently work at UFCU Plaza in Austin, Texas.
• May involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May occasionally move from one work location/branch to another.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually quiet.

Additional Job Information

#INDUFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)