There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

The Supervisor - Cargo Operations will manage all aspects of Cargo operations including freight and mail handling, data entry, scanning and running and Cargo Internal Support operations (CRIS Operations). This position will focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines and union contracts. Other key responsibilities include:

• Develop skills of front-line co-workers and vendors by coaching on performance issues with the goal of changing co-worker and vendor behavior through continuous improvement processes
• Oversee and support the performance of a business partners, CRIS desk and ramp teams
• Communicate and resolve issues with other departments (CLP, Sales, Ops, AOA, CS, CSC, hubs/line stations, DG Safety, business partners)
• Remote QC Call monitoring of CRIS desk agents
• Provide weekly reports to the station leadership
• Well versed in the CRIS desk phone system, providing support and call trend analysis, review key metrics and take actions to address items not on track
• Manage daily CRIS desk functions such scheduling, vacation and shift bids per union agreement, Coverage Adjustments (FML, Illness, CSC Support, Vacation, etc.). ETA Application / Payroll Review
• Manage CRIS desk hiring of front-line agents to include interviews and selection of candidates, onboarding process and employee’s productivity and performance reviews
• Training and development of CRIS agents including, initial training, UC360, Unimatic, U-ship, AOG, Shares, Bart, AMS, CDAP, Nomad, Wing Tips, IATA DGR and TACT Manuals, ETA System and IATA DG Auto-check tool
• Engage and educate front line co-workers to deliver excellent customer service and timely quality products through ramp, cargo and station briefings, one-on-one conversations and developing team communication
• Proficient in the use of the EPS tool and a proven understanding of the various employee accountability letters, according to the collective bargaining agreement
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
• Conduct routine investigations to identify, address and issue appropriate and timely corrective action in accordance with guidelines
• Lead Cargo Supply inventory and ordering, ULD inventory and supplies and RFS and maintain the station's DRS Page to ensure it is up to date
• Partner with Corporate Real Estate, IT, local airport authorities and building maintenance to manage Cargo software and facilities
• Represent station as advocate for areas such as Claims & Loss prevention and Temperate Control products
• Audit vendor compliance of regulatory policies such as training, Safety (OSHA), Security (TSA), Customs (CBP), Government Affairs, Dangerous Goods (FAA), Accounting and Financial Controls (SEC), UA defined policy and procedure (FAA)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• High School Diploma, GED or education equivalent required
• At least 5 years experience in operations and/or organizational leadership required
• Strong written and oral communication skills required
• Conflict resolution and decision making, with the ability to lead required
• Proficient in IT systems and common software appropriate to work group required
• Operations and Vendor Management experience required
• Knowledge of MS Office applications required
• Skills: Business analysis, building strategic relationships, influencing continuous improvement required
• Business Acumen/Continuous Improvement required
• Planning/multi-tasking required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• May require working weekends, holidays, and/or shift work. Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Influencing, Relationship, Connectivity Skills, Field Operational Leadership preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.