Employer Industry: Genetics-Based Healthcare

Why consider this job opportunity:
- Salary up to $33.00 per hour
- Eligible for a Short-Term Incentive with a target at 5% of annual earnings
- Comprehensive benefits package, including 401k, medical, dental, vision, FSA, and generous paid time off (PTO)
- Opportunity to work in a dynamic and collaborative environment that values open scientific exchange
- Chance to contribute to the understanding and treatment of human diseases through cutting-edge genetic testing solutions
- Commitment to second chance employment, providing opportunities regardless of arrest or conviction history

What to Expect (Job Responsibilities):
- Supervise a team of customer support representatives, ensuring high-quality client assistance and productivity
- Interface with other departments to identify opportunities for improvement and alignment
- Maintain an understanding of products and processes to effectively address client inquiries
- Monitor, audit, and coach Customer Support employees, providing constructive feedback and managing performance evaluations
- Handle employee scheduling, including time cards, vacation requests, and workload coverage

What is Required (Qualifications):
- High school degree or higher (Bachelor’s degree preferred but not required)
- Excellent telephone and communication skills
- Ability to excel within a team environment and manage workloads independently
- Proficient in standard office equipment and software
- Previous experience in healthcare or clinical laboratory administration preferred

How to Stand Out (Preferred Qualifications):
- Experience in customer service and data entry
- Knowledge of genetic testing and laboratory processes

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