Employer Industry: Healthcare

Why consider this job opportunity:
- Salary up to $85,000 annually
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on team efficiency and customer satisfaction
- Engage in operational monitoring and improvements within the help desk team

What to Expect (Job Responsibilities):
- Oversee the help desk ticket queue to ensure agents respond and resolve issues within established timeframes
- Assist agents with troubleshooting and problem-solving on complex cases to ensure prompt resolution
- Serve as the first escalation point for technical issues within the help desk team
- Compile weekly performance summaries on help desk ticket resolution and operational metrics
- Implement improvements to help desk workflows to enhance ticket resolution speed and customer satisfaction

What is Required (Qualifications):
- Bachelor’s degree or equivalent work experience
- Minimum of 3 years in a help desk or IT support role with supervisory or lead experience
- Familiarity with ticketing systems and help desk software
- Proficiency with Microsoft Excel, Salesforce, PowerPoint, and other productivity software
- Strong problem-solving skills and excellent communication abilities

How to Stand Out (Preferred Qualifications):
- Knowledge and experience with Salesforce and UKG
- Highly organized and detail-oriented
- Ability to manage multiple tasks in a fast-paced service-focused environment
- Adaptable and responsive in assisting team members with problem-solving

#Healthcare #ITSupport #CareerOpportunity #TeamDevelopment #CustomerSatisfaction

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