You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

***NOTE: For this role we are seeking candidates who live in the state of Oklahoma***

Position Purpose: Oversees a staff of customer service representatives who respond to provider network Medical practitioners questions and issues. Prepares educations materials for Medical practitioners and provides training to staff. Develops workflow efficiencies or recommends improvements for other areas of provider relations.

• Recruits, supervises, trains, evaluates and audits work performance of staff of customer service representatives.
• Oversees and accounts for employees’ attendance, appearance, telephone etiquette and adherence to company policies.
• Assists Medical practitioners with questions regarding contracting, credentialing and procedures.
• Assists Manager in planning goals for the team.
• Tracks and conducts in-depth research on medical practitioner complaints.
• Coordinates with Manager to prepare education materials for practitioners.
• Develops and communicates procedures and suggestions regarding workflow and other areas for improvement.
• Develops, collects and maintains statistics to establish and ensure the successful completion of goals and objectives, as well as ensure contractual compliance.
• Produces daily, weekly, monthly and annual productivity reports.
• Participates in staff meetings and other supervisory meetings.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Minimum two years college or three to four years experience in customer service phone work, preferably in the area of medical insurance.
Two to three years supervisory experience, preferably in a medical facility, HMO or insurance company; or equivalent related work experience.

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act