About this opportunity:

Working with the Manager, SCM Master Data and Support, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients.

This position is based in our downtown Calgary, Alberta office.

Responsibilities:

• Receive, analyze, and resolve incoming Supply Chain Management related application/process requests from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to; invoice, payment, rate validation, and all Procure to Pay (P2P) inquiries.

• Use the Service Now ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.

• Provide Tier 1 support of P2P applications including SAP, Cortex, Open Invoice, Ariba, Maximo, and Service Now.

• Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure Cenovus has a best in class P2P process.

• Assess the requirements of internal and external customers to resolve possible solutions to business issues and recommend enhancement/development of business processes

• Coordinate SAP MM issues/enhancements/upgrades in conjunction with SCM Systems Team, IT and external offshore resources.

• Help handle SAP Staging Table and workflow delays/issues. Assist in coordinating resolution.

• Participate in the evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.

• Drive Customer Engagement and Business Unit (BU) relationship development.

• Reject or redirect Cortex Service Receipts/invoices.

• Resend Service Entry Sheet and Goods Receipt acknowledgements to Cortex.

• Provide support to other functions within the SSC.

Qualifications:

• Must be legally entitled to work in Canada.

• Completion of a high school diploma

• Minimum of 2+ years’ experience in P2P or related business

• Excellent understanding of procure to pay

• Experience with SAP MM

• Customer Service focused

• Be detail oriented and accurate

• Strong verbal and written communication skills

• Strong time management skills to support large volumes

• Work independently

• Ability to thrive in a collaborative, fast paced team environment

The following will be considered an asset:

• Post-Secondary education

• Supply Chain Management diploma/certificate/degree

• Experience with Cortex, Open Invoice, Maximo, Service Now, Ariba

Note: The application deadline for this position is 11:59 PM MT October 16, 2023.

If you require accessibility assistance to complete the on-line application or otherwise apply for an open position with Cenovus, its subsidiaries and affiliates, please email careeropportunities@cenovus.com.

Internal candidates that are currently in a lower grade will be assessed based on their sustained job performance, how they demonstrate the expected organizational competency behaviors and values and in discussions with their current leader prior to determining next steps.

About Cenovus:

We’re a Canadian-based integrated energy company headquartered in Calgary. We’re committed to maximizing value by sustainably developing our assets in a safe, innovative and cost-efficient manner, integrating environmental, social and governance considerations into our business plans.

Find Cenovus on Facebook , Twitter , LinkedIn , YouTube and Instagram.

For more information, please visit cenovus.com

At Cenovus, we embrace diversity of thought, experience and backgrounds to help us make better business decisions, address our challenges, seize opportunities and unlock innovative solutions. We’re committed to building a diverse, equitable and inclusive workplace where people feel respected, valued and engaged. We strive for a collaborative, physically and psychologically safe environment where you can be yourself, feel a sense of belonging and thrive. For more information, including details on our inclusion and diversity targets and networks, visit Cenovus.com.

The requirements of this posting may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.

Notification

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Immediately following successful submission of your online application, you will receive an online notification confirming Cenovus's receipt of your resume.

Only those applicants who apply directly to a posted position and are selected for an interview will be contacted. We will not accept agency or third-party candidate submissions.

To follow the status of your application, log in to your Cenovus Careers profile and click on the appropriate job under ‘My Applications’.

Interested in this opportunity? Click the Apply link.

If you are a CURRENT EMPLOYEE please apply by going to our Internal Career Site