Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
- Competitive benefits including health, dental, and vision insurance
- 401(k) with matching contributions
- Participation Plan (Equity) after one year of service
- Flexible working environment with options for remote work
- 15 days of vacation plus sick leave and over 10 holidays
- Opportunities for professional growth and development within the Customer Success team

What to Expect (Job Responsibilities):
- Become an expert in the AwardSpring product and provide customer training
- Work Support shifts on a set schedule, including evenings as needed
- Escalate customer issues to Product and Tech teams
- Manage between 2-7 new customer implementations based on business needs
- Participate in webinar series and manage one-off projects for the Customer Success team

What is Required (Qualifications):
- 1-2 years of experience in customer support, project management, or a client-facing role
- Strong organizational skills and high attention to detail
- Proficiency in managing a calendar and using Excel
- Excellent verbal and written communication skills
- Ability to adapt and prioritize tasks effectively

How to Stand Out (Preferred Qualifications):
- Experience working in Software as a Service (SaaS)
- Background in higher education
- Bachelor's or Associate's degree

#SoftwareAsAService #CustomerSuccess #RemoteWork #CareerGrowth #FlexibleSchedules

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