Employer Industry: Educational Technology

Why consider this job opportunity:
- Salary up to $75,000
- Employer-paid health insurance, including dependent coverage
- Employer-match 401K retirement savings program from day one of employment
- Generous PTO and 15 paid holidays, including your birthday
- Opportunities for professional growth in a rapidly expanding company
- Fully remote position with necessary tools and equipment provided

What to Expect (Job Responsibilities):
- Resolve product or service problems by clarifying customer needs and determining the cause of the issue
- Take detailed notes of customer interactions in the ticketing system
- Resolve support issues quickly and efficiently
- Escalate tickets to integration services and engineering teams when necessary
- Maintain updated knowledge of all company products and services to educate customers effectively

What is Required (Qualifications):
- Proven experience as a Support Application Specialist or in a similar role
- Previous experience in EdTech, SIS, or technical integrations (SFTP, API, etc.)
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to work independently and collaboratively in a team environment

How to Stand Out (Preferred Qualifications):
- Proactive, self-motivated attitude with the ability to multitask
- Quick learner with a desire to thrive in a dynamic startup environment
- Flexibility to work early mornings, evenings, and weekends as needed

#EdTech #CustomerSupport #RemoteWork #CareerGrowth #WorkLifeBalance

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