Employer Industry: Intelligent Content Management and Business Process Automation

Why consider this job opportunity:
- Salary up to $100,000 per year
- Generous time off including 15 days of vacation, 3 floating holidays, and 2 paid volunteer days
- Hybrid work environment with flexibility in remote work
- Comprehensive medical care options with employees fully covered under HMO
- Opportunity to work with a collaborative team and support high-profile clients across various industries
- Strong emphasis on career growth and professional development

What to Expect (Job Responsibilities):
- Diagnose software issues and provide direct support to customers using Laserfiche software
- Collect technical information for proper escalation of issues
- Design and build custom solutions for small VIP engagements, including installation and configuration of software
- Provide troubleshooting, training, and support during testing and post-deployment phases
- Participate in knowledge exchange with team members and backup other support engineers as needed

What is Required (Qualifications):
- Bachelor’s degree in computer science, math, engineering, or a related technical field
- 2-4 years of relevant work experience in a technical support role
- Experience with TCP/IP-based networking
- Exceptional problem-solving and communication skills
- Ability to work independently and take initiative

How to Stand Out (Preferred Qualifications):
- Experience with software licensing and deployment
- Familiarity with government project requirements and security clearance processes
- Strong organizational skills and attention to detail
- Previous work experience in customer-facing roles

#IntelligentContentManagement #BusinessProcessAutomation #TechnicalSupport #CareerGrowth #RemoteWorkOpportunity

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