Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity:
- Salary up to $120,000 a year
- Opportunity for career advancement and growth within a rapidly evolving startup environment
- Work remotely with a flexible schedule
- Collaborative and innovative team culture focused on driving real impact
- Chance to transform the banking experience for customers and financial institutions globally

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers seeking technical assistance
- Diagnose and resolve issues related to product configuration, integrations, and performance
- Collaborate with engineering teams to escalate and fix complex bugs or product gaps
- Build strong relationships with clients to ensure their needs are met
- Create and maintain best-practice guides, tutorials, and FAQs to help customers self-serve

What is Required (Qualifications):
- Comfort engaging with external stakeholders and understanding their needs
- Familiarity with REST & SOAP integrations
- Experience with backend languages such as Node.js, Python, or Ruby
- Understanding of databases (e.g., PostgreSQL) for investigating or querying data
- Ability to dissect technical issues, analyze logs, and propose effective resolutions

How to Stand Out (Preferred Qualifications):
- Capable of translating technical concepts for both engineering teams and non-technical stakeholders
- Adaptable, eager to learn, and ready to have an outsized impact in a rapidly evolving remote environment

#FinancialTechnology #CustomerSupport #RemoteWork #CareerGrowth #InnovativeSolutions

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